Wholesale Service Desk Technical Advisor

Overview

Handle customer water supply issues via phone/email, coordinating field teams.

Key Responsibilities

• tool utilisation
• issue assessment
• network alerts
• customer follow‑up
• issue resolution
• record keeping

Tasks

-You'll ensure your knowledge and skills remain up to date by using the tools, resources and information available so that you can continue to provide the best possible service to our customers. -You’ll assess issues with customer water supply to allow work to be prioritised and allocated to the field teams. -You ensure network interruptions are known and shared with the rest of the business and help provide customer updates via the website and telephone. -Once investigations or works has been completed, you’ll keep in touch with customers to update them to ensure that a 10/10 service has been provided. -You’ll help resolve customers contacting us via email or telephone about concerns with their water supply. -You’ll ensure customer’s accounts are updated following each contact with us to ensure comprehensive and accurate records are available. -You’ll bring your strong customer service focus with a determination to resolve customer issues.

Requirements

• gcse
• computer
• decision‑making
• communication
• work eligibility
• background check

What You Bring

-Can make quick decisions quickly and multitask -Confident using different computer systems to perform your role. -Can communicate positively in an extremely busy working environment. -You’re able to work from the Snodland office when required and for a minimum of 2 days a week. -Have adequate internet strength if required to otherwise work at home. -Additionally, as part of the employment offer, you will need to pass background, identity, and employment referencing checks. -It is necessary for you to have the legal right to work in the UK when you begin employment with South East Water. -Have 4 GCSE passes (or equivalent), including Maths and English.

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Benefits

-Excellent Stakeholder pension scheme, up to 10% employer contribution. -Health cash plan. -Paid volunteering days. -5 weeks holiday plus bank holidays per annum, increasing to 6 weeks with length of service. -Cycle to work scheme. -Life assurance. -Flexible annual leave policy to buy or sell holiday leave.

About South East Water Uk

-Founded in 1992 and restructured by merger in 2007, it has grown into a major regional water supplier. -Draws from aquifers, rivers and reservoirs, treating at some 83 works before distribution. -Project pipeline includes new reservoir at Broad Oak (operational by 2033), treatment works upgrades in Maidenhead and Maidstone. -Focuses on network resilience—leak detection teams, smart meters, and buffer storage tanks to reduce interruptions. -Environmental engagement includes working with farmers, monitoring SSSIs, and using dogs to protect wildlife during works. -Privately owned under a mix of pension and trust entities. -Notably endured a significant regulator investigation after households experienced supply failures and hosepipe bans.

Sector Specialisms

Security Clearance

-pass background, identity, and employment referencing checks.