Helpdesk Technician

Overview

Provide remote first‑line support for BMS, handling alarms, diagnostics & customer queries.

Key Responsibilities

• remote monitoring
• technical support
• security compliance
• alarm diagnostics
• site configuration
• customer onboarding

Tasks

-Monitor and maintain remote building connections, proactively resolving infrastructure issues to ensure uninterrupted service and operational reliability. -Provide first-line technical support by assessing customer queries, prioritising issues, and delivering clear, professional communication through written and verbal channels. -Ensure Security, ISMS and GDPR standards, procedures and guidelines are followed and implemented as per company guidelines and requirements. -Investigate alarms and system faults remotely, applying diagnostics and corrective actions to maintain performance and compliance with service expectations. -Configure and onboard new customer sites remotely, ensuring secure connections and accurate setup aligned with contract scope and technical standard.

Requirements

• facilities management
• helpdesk
• troubleshooting
• customer service
• task prioritization
• bms

What You Bring

-A strong background in facilities management / technical helpdesk operations, complemented by experience in customer-facing roles within technical environments. -An investigative nature, capable of troubleshooting faults and applying structured thinking to resolve problems. -A strong work ethic, a genuine desire to deliver excellent service and the ability to build rapport with customers and field engineers. -The ability to prioritise tasks, manage workload independently, and adapt to new technologies or changing demands. -Previous exposure to Building Management Systems and energy performance, with a solid foundation in both technical and service-oriented disciplines.

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About Sse Energy Solutions – Smart Buildings

-Delivering smart, energy-efficient solutions for buildings, ensuring sustainability and cost savings. -Cutting-edge technology and infrastructure for enhanced energy management and reduced carbon footprints. -Designing and implementing advanced energy systems with IoT and data analytics integration. -Transforming commercial spaces through innovative energy solutions for optimal performance and cost reduction. -Managing large-scale projects across commercial, industrial, and public infrastructure sectors. -Providing tailored energy solutions to meet specific building demands. -Collaborating with stakeholders to integrate energy-efficient technologies into building infrastructures.

Sector Specialisms

Security Clearance

-criminality check -credit check