Administrator - Planned Works

Overview

Admin support for Planned Works, managing docs, data & customer service.

Key Responsibilities

• document management
• asset administration
• data systems
• customer support
• grant management
• service delivery

Tasks

-Have responsibility for managing documentation, filing, scanning, typing and administering the Asset Management documentation including library of policies, procedures, risk assessments and method statements. -Provide cover for duties of the Asset Management administration functions as required. -Provide administrative, clerical and support to the Planned Works Manager and Planned Works Surveyors with data systems support, administrative support and the preparation of documents and delivery of services. -Deal effectively with colleague and customer queries delivering a comprehensive, efficient and effective customer service experience, ensuring all queries are recorded and resolved effectively. -Manage the records, data and systems relating Disability Funding Grants ensuring monthly updates are provided by the Local Authorities and ensuring handover packs are provided on completion with relevant certification.

Requirements

• excel
• microsoft office
• 5 gcses
• admin
• customer service
• detail

What You Bring

We are looking to recruit an enthusiastic individual with fantastic administration skills to join our established team. Reporting to our Planned Works Manager, our Planned Works Administrator provide administrative, clerical and support to the Planned Works team whilst delivering an excellent customer service in all areas of the Asset management engagement with residents, clients and third-party stakeholders. -Ability to respond efficiently and effectively to demands of work -Good standard of general education with a minimum of 5 GCSEs or equivalent at Grade C or above including English and Maths -Experience of working in a busy administrative role -Good working knowledge of Microsoft Office – particularly excel. -Experience of responding positively to customer queries and complaints conscientiously and diligently with attention to detail

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Benefits

MSV are also committed to supporting you to balance work and life, including with any caring or parental responsibilities you might have, and have a range of flexible working options and wellbeing support available to all colleagues to facilitate this. -Health and Wellbeing Support including an employee assistance programme, free counselling, mental health first aiders and numerous wellbeing initiatives -Flexibility on where you work with home working kit provided -Company pension scheme with up to 10% matched contributions -Company funded access to a health cash plan, where you can claim back costs of everyday health treatments such as optical, dental and much more. -33 days holiday per year plus bank holidays, and a holiday a buy scheme. -Life assurance subject to being a member of our company pension scheme. -Enhanced sick pay with up to 3 months full pay and 3 months half pay -Learning and development to support you to develop the skills you need to fulfil your role and progress in your career

About Msv Housing

-MSV offers a combination of traditional affordable rental housing with shared ownership and rent-to-buy purchase schemes. -Specialised independent living accommodation is provided for over-55s in multiple locations. -Tenants can access communal hubs offering life skills, community events, and mutual exchange services.

Sector Specialisms

Interview Process

-interviews scheduled for 15th december 2025 -interviews may be carried out throughout the recruitment process -role may be closed early if a suitable candidate is found