Senior Account Manager

Description

• Lead Quarterly Business Reviews to showcase adoption, ROI, and success metrics — and frame new opportunities for value creation.
• Maintain accurate renewal and upsell forecasting in HubSpot with complete data hygiene.
• Collaborate with Customer Success, Solutions Engineering, AEs, Product, and Marketing to create coordinated account plans and unified engagement strategies.
• Identify and advance targeted upsell opportunities that align to customer needs and product value.
• Serve as a role model across the team, contributing to process improvements, playbook refinement, and best practices.
• Identify and cultivate advocates for testimonials, case studies, reference calls, and event participation.
• Partner with Finance and Legal on contract negotiation, pricing, and agreement execution.
• Develop and maintain long-term, trust-based relationships with key senior stakeholders across your accounts.
• Serve as a strategic advisor who understands customer challenges, business objectives, and market context.
• Provide actionable customer insights that influence product improvements and roadmap priorities.
• Ensure customers are fully leveraging HqO’s platform to achieve their desired outcomes.
• Own the full renewal cycle for your strategic accounts, ensuring timely execution and strong retention outcomes.
• Help strengthen HqO’s presence and reputation within the CRE community.

Requirements

• 5+ years of account management, customer success, or relationship management experience — ideally in SaaS, PropTech, or commercial real estate.
• A strong track record of exceeding retention, renewal, and upsell targets within enterprise or strategic accounts.
• Excellent negotiation, commercial planning, and contract management skills.
• Demonstrated success building lasting relationships with senior decision-makers.
• Familiarity with HubSpot or similar CRMs and a disciplined approach to forecasting and data management.
• Clear and compelling communication abilities, including executive-level presentations.

Benefits

• Comprehensive medical, dental & vision plans for you and your dependents
• Fully paid parental leave (12 weeks), in addition to state and federal leave standards
• Pre-tax commuter benefits for qualified travel expenses
• Unlimited time off to recharge
• Access to professional development tools, like free membership to LinkedIn Learning (thousands of expert-led courses)

Training + Development

Interview process

Visa Sponsorship

Security clearance