Dispatch Manager

Overview

Lead dispatch team to ensure timely concrete deliveries, manage customer service and operations.

Key Responsibilities

• order processing
• dispatch accuracy
• schedule optimization
• team leadership
• customer analysis
• service negotiation

Tasks

-Ensure all customer service activities support the strategic objectives of the organization. -Monitors work to ensure a high level of customer satisfaction; reviews order entry and assesses schedule to optimize driver productivity. -Ensures that employees are at work on time, actively engaged in assigned activities. Direct supervisory responsibilities for staff including selection, hiring, training, performance evaluation, corrective action, promotional recommendations and work schedules. -Responsible for ensuring order processing and dispatch accuracy and timeliness. Provides day-to-day oversight for Dispatch Center team. Works with the Regional Sales team to enhance the communications and service leading to increased sales and improved service -Lead and manage front-line / professional support teams to peak effectiveness and efficiency in order to deliver maximum results. -Analyze customer service related information and evaluate the results to choose the best resolution and alternatives to customer service challenges, and to identify opportunities to improve the customer service experience. Works closely with Commercial Manager and Territory Sales Managers, Plant Managers, Materials Performance (Quality) and Credit Collections personnel. -Intervenes in complex customer service situations where dialogue with the customer has escalated to high management levels within the customer organizations or where issues are beyond the expertise of -Dispatch Center staff. Counsels and negotiates with customers to develop mutually beneficial outcomes. -Provide excellent customer service to internal and external customers. Exceeds customer expectations.

Requirements

• root cause
• cost analysis
• ppe
• safety

What You Bring

-Ability to complete Root Cause Analysis and implement changes to prevent issues from reoccurring. -Successful candidates must adhere to all safety protocols and proper use of Amrize approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Subject to applicable law, employees that are required to wear respirators must be clean shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests. -Ability to perform cost analysis to ensure optimal source is utilized

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Benefits

-Medical, Dental, Disability and Life Insurance -Holistic Health & Well-being programs -Paid Parental Leave (maternity & paternity) -Competitive salary -Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care -Vision and other Voluntary benefits and discounts -Paid time off & paid holidays -Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings -Educational Assistance Program

About Amrize

-Founded with a commitment to excellence in engineering and construction, the company specializes in delivering complex projects across various sectors. -The company has rapidly expanded, offering cutting-edge solutions in energy, utilities, infrastructure, and transport. -Known for its technical expertise, it handles projects of varying scales, from large infrastructure developments to niche, highly specialized tasks. -With a focus on sustainable growth, the company partners with leading firms to drive innovative solutions and efficient project execution. -Proudly transforms ambitious ideas into reality, tackling some of the most challenging and impactful projects across the globe.

Sector Specialisms