Team Leader

Overview

Lead a complaints team in UK Life & Pensions, ensuring quality, reporting and compliance.

Key Responsibilities

• status updates
• mi reporting
• rca reporting
• process review
• quality check
• workload management

Tasks

-Provide 2 hourly and day end update on a daily basis on the status of allocated complaints. ( Update to be shared with assigned spoc) -Governing the work of the team end to end. -Reporting and maintaining MIs for work allocation. -Overseeing outcomes and actions identified through conduct root cause analysis. Proving the RCA report for all the closed cases by the end of each week. -On-going review of work processes with a view to continual improvement in the handling of complaints. -Do the Quality check for the complaints that are being worked by the team. -Managing workloads to ensure Complaints are resolved within regulatory timeframes. -Educating and disseminating best practice for the effective handling of complaints. -Building and maintaining relationships with key stakeholders through daily contact.

Requirements

• reporting
• management
• risk mitigation
• uk pensions
• supervision

What You Bring

-Effective reporting - internal and external -Understanding of managerial functions & techniques (planning, controlling, organising, evaluating, staffing, etc) -Effective risk mitigation -Experience in UK Life & Pensions -Experience supervising others

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Benefits

-Benefits package -Salary £35 - £40K

About Mcs Group Consultancy

-Grew from a small start‑up into a global recruitment partner, expanding across the UK, Ireland, US and Europe. -Handles a diverse portfolio of projects—from sourcing top IT talent to engineering and finance specialists for multinational firms. -Focuses on technical & engineering, IT & digital, accountancy & financial services, sales & marketing, and HR & legal sectors. -Operates a boutique, founder‑led model that adapts to client needs with agility and deep industry insight. -Delivers tailored recruitment solutions for sectors like software development, engineering, finance and corporate services. -Known for a reputation built on personalized service, hands‑on leadership and a willingness to tackle tough talent challenges. -Unusual for a recruitment firm, it maintains a strong ethical stance, often directly mentoring candidates and clients alike. -Regularly pioneers new recruitment approaches, blending traditional headhunting with consultative strategy and regional expertise. -Continues to carve a niche by balancing ambitious growth with a personalised, relationship‑driven approach.

Sector Specialisms