EDS Service Department Coordinator

Overview

Coordinate tech scheduling, dispatch, billing and customer service for door services.

Key Responsibilities

• ticket management
• technical troubleshooting
• report management
• technician scheduling
• work order dispatch
• billing coordination

Tasks

-Create and maintain service tickets to ensure service dates are met -Assist field techs with technical/mechanical troubleshooting/problem solving -Run, review and manage department reports to ensure the department is meeting customer expectations and commitments -Continually ensure technicians’ schedules are cleared of completed job tickets and that open job tickets are in correct technicians’ schedules for materials ordered, billing and voided tickets. -Scheduling technicians to customer job sites and collecting, finalizing and submitting job details for processing -Represent the company in a professional manner -Assist with billing paperwork and meeting customer billing document requirements -Work with estimating team to provide service quotes when required -Provide accurate work orders and picking lists to the warehouse for inventory pulling -Ensuring customer COD payments are collected prior to job completion

Requirements

• communication
• customer service
• dispatch
• microsoft office
• time management
• multi-task

What You Bring

-Must have excellent communication skills and focused on customer service -Experience in a dispatch or other high volume administration field is a plus -Experience using Microsoft Office Suite -Must have good time management skills, be organized and the ability to multi-task

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Benefits

-401k retirement plan: Including an employer match! -Company paid: Life insurance, short-term disability, & long-term disability -Floating Holidays: Up to 2 floating holidays per year -Paid time off plan: 13 days accrued annually during your 1st year; 16 days accrued during your 2nd year! -Medical, dental, and vision options: Available on the 1st day of the month following your start date! -Competitive compensation: Including annual performance evaluations! -Paid Holidays: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

About Dh Pace Company, Inc.

-Specializes in installation, repair, and maintenance for commercial, residential, and industrial properties. -Offers a wide range of products, including doors, automated systems, and security solutions. -Plays a crucial role in the built environment, supporting new construction projects and ongoing maintenance. -Provides responsive service through a team of skilled technicians nationwide with a robust network of offices and partnerships.

Sector Specialisms

Security Clearance

-successful completion of references, employment verifications, background check, and drug screen required in advance of hire.