Front Desk Agent

Overview

First point of contact handling guest services, reservations, and check‑in/out.

Key Responsibilities

• guest service
• guest greeting
• reservations
• check in
• check out
• transaction processing

Tasks

-Handle daily interactions with grace, whether in person or over the phone, ensuring every guest feels welcomed and valued. -Make a lasting impression as you greet and assist guests with a passionate enthusiasm that mirrors the energetic spirit of Nashville itself. -Efficiently manage reservations, check-ins, and check-outs, and confidently handle transactions, all while maintaining accuracy and a friendly demeanor.

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Benefits

-Competitive compensation tailored to match your experience and skills. -Enjoy fantastic travel discounts, immersing yourself in the Hilton experience worldwide. -Prepare for your future with a 401-K plan and supplemental insurance options. -Benefit from a comprehensive package that includes medical, dental, vision, life insurance, and both long/short-term disability.

About Chartwell Hospitality

-The firm has evolved from a small hospitality venture into a national hotel powerhouse. -Their portfolio blends branded limited- and full-service hotels, including Hilton, Conrad, and Home2 Suites. -Chartwell often co-develops large mixed-use projects—such as Nashville’s Broadwest—combining hotels with offices and residences. -Services span the full hotel lifecycle: development, revenue management, renovations, sales & marketing, accounting, and operations. -They’ve earned awards from Hilton for excellence in new builds, including for Conrad Nashville and Hilton Cool Springs. -They own and manage around 26 hotels, with several under development in high-growth regions like Middle Tennessee.

Sector Specialisms