Inside Sales Rep I - Provo, UT

Overview

Handles customer inquiries, orders, complaints, and sales documentation for NTS.

Key Responsibilities

• customer service
• follow-up
• data provision
• sales docs
• complaint resolution
• facility ops

Tasks

-Receives and responds to all customer inquiries, orders, and complaints. -Follows up on a regular and as-needed basis with customers, Branches, and shop/yard operations on all open and unresolved customer issues. -Reports on all out-of-line conditions affecting customer satisfaction. -May t ake after-hours calls; i.e., security, and customers, and document any complaints for resolution at some branches. -Responsible for guiding , assisting and elevating complaint resolution to ensure that customers are properly served. -May open and/or close operations facilities in some branches. -Provides customers and other Branches with any data and backup data as requested. -Generates all sales operations (invoicing , contracts, pick list , packing list, returns ) documents and distribute s to respective departments.

Requirements

• microsoft office
• infor
• salesforce
• inside sales
• customer service
• communication

What You Bring

-Quick learner, attention to detail, and adaptability skills. -Basic knowledge or ability to learn Microsoft Office, Infor and Salesforce CRM. -Basic knowledge of operational processes; including deliveries/pickup s, commensurate with the rental industry. -Minimum (1) One year experience working as an Inside Sales Rep or on a sales desk preferred , preferably in the construction equipment industr y, u nderground safety rental industry . -Emotional Intelligence and strong collaboration skills. -Excellent customer service and organization skills. -Must have reliable transportation . -Excellent communication skills verbal and written to enhance relationships with customers and team members.

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Benefits

-Incentive bonus plans -Basic and Voluntary life and disability insurance -Team Ownership Program (TOP) grants an annual stock award to every active full-time employee . TOP is unique for a privately held company but is offered to show how much we value our employees! -Excellent medical, dental, and vision plans -8 paid holidays -Birthday and Work Anniversary holidays after one year of service -Flexible spending and health savings accounts -401(k) retirement plan with company match and immediate vesting -Educational assistance -Paid Time Off that is either awarded or begins to accrue on the first pay period

About National Trench Safety

-Handles complex infrastructure projects—pipelines, roadways, waterworks—through engineered trench and traffic safety systems. -Offers a diverse fleet: trench shields, hydraulic shoring, plates, traffic control gear, and OSHA‑compliant training. -Known for site‑specific engineered systems tailored to each job’s unique challenges. -Standout: launched an Employee Equity Participation Program, aligning team investment with company growth. -Also notable: has executed high‑profile airport and transit system trenching projects, showcasing technical depth. -Continuously expanding footprint, with recent branch openings and facility upgrades across key regions.

Sector Specialisms