Leasing Manager | MAA Township

Overview

Oversee leasing, marketing, and resident relations for an apartment community.

Key Responsibilities

• prospect calls
• tour scheduling
• lease administration
• renewal management
• marketing outreach
• staff coaching

Tasks

-Responds to phone and email inquiries from prospective residents. Applies sales techniques to schedule tours of the property. Meets with prospective residents and checks the availability of units based on preferences and budget. -Prepares and maintains a file for each resident according to policy and procedures. -Ensures adherence to MAA policies and safety rules; complies with MAA policies for reporting incidents. -Supports Open Arms and other initiatives that demonstrate and enhance Mid-America’s corporate culture. -Attends and participates in training programs and events which may require air travel. -Provides on the job training and coaching to leasing staff. May participate in the recruitment and selection process of new leasing staff. May provide input and contribute to the performance management of leasing staff. -Performs leasing of apartment units at the assigned property to prospective residents by communicating the value of residence at the assigned property. -Provides direction and guidance to staff performing leasing and marketing, and customer service for the assigned apartment community. -This job operates in a professional office environment with frequent exposure to the outdoors and adverse weather conditions. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. -Collects required information from prospective residents to qualify residents for a lease. Completes all forms and data entry associated with leasing activities. -Proactively contacts residents with expiring leases to propose renewals and close the renewal of the lease in advance of the lease expiration. Communicates and reinforces the resident value proposition to overcome resistance and secure renewal agreements. -Monitors the property landscape and other attributes to identify and report potential safety hazards and concerns and to ensure quality property aesthetics. -Receives and corresponds with residents regarding service or other needs. Prepares work orders for service and triages requests to staff members as appropriate. Promotes positive resident relations and provides customer service and responsiveness to resident needs and concerns. -Develops and initiates creative and innovative methods to increase the quantity and quality of incoming prospective residents. Assists with marketing efforts in the community to promote positive awareness of the property and increase traffic of prospective residents. Contacts prospective residents by phone to market the property and schedule tours. -While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. -Notifies prospective resident of approval or disapproval. Assists qualified prospective residents with completing lease agreement and collects initial rent and deposit payments. Assists new residents with the move-in process. -Maintains information on incoming prospects daily and shares with the leasing staff and property management as needed.

Requirements

• microsoft office
• cam certification
• bachelor’s degree
• leasing experience
• customer service
• marketing skills

What You Bring

-Sales knowledge, skills and abilities to sell products and services to new and existing customers -Skill and ability to clearly and concisely communicate verbally and in writing -Communicating openly and with integrity -Proficiency with Microsoft Office applications (Word, Excel, Outlook and PowerPoint). -Leasing and/or marketing management experience preferred -Adheres to a varied work schedule, including weekends and some holidays, as required to be available to current and prospective residents. -High school diploma/GED and one or more years of experience in apartment leasing required -CAM or NALP certification preferred -Organizational skills to maintain records and schedules -Knowledge of apartment management laws and regulations at the federal, state, and local levels -Creative marketing skills to generate consumer interest and engage prospective residents -Customer service skills and conflict resolutions skills to overcome objections and resolve issues -Ability to visually inspect units, grounds, and other aspects of the property to determine adherence to standards -This position requires the ability to occasionally lift office products and supplies, up to 20 pounds. -Bachelor’s degree strongly preferred -Ability to maintain confidentiality and maintain appropriate discretion

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About Maa

-Founded in 1977 by George E. Cates, it started as a regional apartment investor and became a publicly traded REIT in 1994. -Headquartered in Germantown, Tennessee, it operates nearly 300 communities in growth regions of the Southeast, Southwest, and Mid-Atlantic. -Listed on the S&P 500, the company has expanded through significant acquisitions, including Colonial Properties (2013) and Post Properties (2016). -Its operations include full-cycle real estate activities from acquisition to property management, focusing on high-quality multifamily properties.

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