Housing Officer - 8 month FTC

Overview

Deliver ASB, domestic abuse services and tenancy enforcement as a Housing Officer.

Key Responsibilities

• letting
• inspections
• safeguarding
• multi‑agency
• tenancy admin
• enforcement

Tasks

We are looking for a Housing Officer for an 8 month FTC to deliver the anti-social behaviour (ASB) and domestic abuse services and act as a subject matter expert regarding tenancy enforcement and safeguarding concerns. Work collaboratively with the wider Neighbourhood Team and Customer Resolution Centre. Maintain strong relationships with key partners internally and externally in line with CHP’s corporate objectives. -Assist in the prompt and efficient letting of properties by delivering pre-termination inspections, property viewings and tenancy sign-ups as required and within agreed timescales. -Identify and report safeguarding matters, taking appropriate action in line with CHP’s Protecting People from Harm (Safeguarding) policy. -Adopt a multi-agency service delivery approach, where required, to enhance the community or improve the lives of individuals. Work with partner agencies, such as police, councillors, local authorities, children services, education, faith denominations, family welfare, primary health care and voluntary groups to ensure positive outcomes are delivered. -Provide a tenancy administration service, working alongside the Assistant Housing Officers, to ensure the prompt and efficient resolution of customer requests for permissions, tenancy assignments, tenancy successions, and joint tenancy requests. -Use all suitable remedies to resolve tenancy breaches including the issuing of tenancy warnings and notices. The role may require the preparation of court paperwork and representing CHP in court action against customers.

Requirements

• communication
• driving licence
• excel
• crm
• planning
• housing management

What You Bring

-Excellent communication and interpersonal competencies. -Full driving licence and access to a vehicle for work purposes. -Proficient IT skills, including Excel, office systems and CRM databases. -Strong planning and organisational capabilities with a methodical and precise approach to work as well as strong analytical and problem-solving abilities. -Proven abilities in delivering housing or estate management services, such as: responding to ASB, domestic abuse, and safeguarding concerns, providing housing-related support, managing communal spaces and estates, completing tenancy administration tasks, or letting properties.

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Benefits

Please note the office expectancy of this role is as follows: About 80% of this role will be travelling to and around your patch and then the rest of the time will be spent working from the office. -25 days annual leave pro rata per annum, plus bank holidays, 3 extra days between Christmas and New Year and 1 wellbeing day per annum. -CHParticipate volunteering programme -Free and confidential Employee Assistance Programme -37 hours per week - employees may be able to work flexibly by agreement with their line manager, taking account of business need. We operate a hybrid working policy at CHP. -Healthcare cash plan -The salary for this post will be £37,270 pro rata Per Annum (£24,847) plus an additional £1458 car allowance pro rata per annum. -Competitive pension scheme -Robust employee reward and recognition programme -Learning and development opportunities

About Chp

-They blend in-house development, construction, energy services, training, property and asset management, and homeownership programs. -Their Energy Solutions division pioneered tools like the 'HAM House' to teach building science and drive energy efficiency on-site. -Regular projects include new construction, historic renovations, weatherization upgrades, and resident-focused community enhancements. -They often partner with public and private entities—like HUD, USDA, LIHTC investors, and local governments—to stretch impact. -Awarded major honors in recent years, including Large Nonprofit of the Year and multiple 'Best Places to Work' recognitions. -From small towns to city neighborhoods, their projects weave together community, sustainability and hands-on housing innovation.

Sector Specialisms