Customer Care Representative

Overview

Handle customer inquiries, create work orders, update portals, ensure accurate billing.

Key Responsibilities

• work orders
• document upload
• portal management
• data entry
• customer updates
• account collaboration

Tasks

-Collaborate with account managers to communicate information and ensure work orders and quotes are handled for our customers. -Create work orders from customer service requests in a timely and efficient manner -Upload and maintain documentation within customer portals and our accounting/work order system -Perform data entry tasks to ensure accuracy and consistency of customer information -Regularly update customer portals with relevant information and data

Requirements

• communication
• excel
• office suite
• 2 years
• customer service
• attention

What You Bring

-Excellent communication skills, with the ability to address customer needs effectively and professionally -Proficient in Microsoft Excel and Microsoft Office Suite -Minimum of 2 years of customer service experience, with a proven track record of handling customer inquiries and service requests -Strong Attention to Detail and excellent organizational skills to ensure accuracy in all tasks

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Benefits

-Competitive Benefits package including; Medical, Dental, and Vision Insurance -Sign-On Bonus -Life Insurance benefits -401(k) Matching -Paid Holidays and Vacation Time

About Stones River Electric

-Founded in 1990 in Nashville as a family-owned electrical contractor, grew from two employees into a national powerhouse. -Expanded over three decades through strategic acquisitions like Superior Lighting in 2024 and AMPRO in 2023. -Delivers turnkey solutions in electrical design, installation, lighting systems, energy management, signage, generators, HVAC, plumbing, and mechanical services. -Specialized teams manage full-site rollouts, including high-rise commercial construction and facility retrofits. -Energy-efficiency projects leveraging audits, controls systems, and incentive programs. -Solar division offers photovoltaic and concentrated-collector systems with vendor-agnostic design.

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