Appointment Coordinator

Overview

Confirm appointments and schedule staffing for design consultants and sales managers.

Key Responsibilities

• calendar management
• appointment scheduling
• consultant dispatch
• customer communication
• confirmation process
• service excellence

Tasks

-Satisfy call pull requests, calendar block requests, and any other requirements to ensure the calendar reflects accurately for Inside Sales availability -Call, text, and email customers to confirm appointments or clarify their project -Issues set appointments in accordance with established protocols controlling timing, location, and Design Consultant availability -Dispatches Design Consultants to ensure all issued appointments are staffed and prepared for the consultation -Provide a 5-star experience to customers with proper communication etiquette -Remain on-process for all necessary confirmation attempts as defined by your Leadership Team

Requirements

• customer service
• high school

What You Bring

-Minimum of 2 years in a customer service or customer facing role -High school diploma or equivalent required

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Benefits

-Passion for training and providing coaching opportunities to Leadership -Paid holidays and paid time off (PTO) -Employee Discount Program -Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability) -401(k) with company match -Employee Referral Program -HSA plan with company match -Paid training and unlimited professional growth potential

About West Shore Home

-Began as a small local remodeler and expanded nationwide. -Uses a tech-driven platform with iPad design tools and streamlined scheduling. -Most projects like window, door, or bath upgrades are completed in a single day. -Growth is supported by multiple corporate campuses and regional hubs, including a western headquarters in Texas. -Serves over a million homeowners across the U.S. -Focuses on delivering bathroom remodels, window replacements, and door installations. -Integrates distribution, office, and hands-on training in its facilities for seamless nationwide service.

Sector Specialisms

Security Clearance

-pre‑employment screening includes a background check and drug screen.