Fire & Security Service Engineer
Marlowe Fire & Security
Delivering comprehensive fire life safety and security solutions from design to monitoring.
Maintain and service fire & security systems for clients across the UK.
27 days ago ago
£55,000 - £55,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Falkirk, Scotland, United Kingdom
Field
Company Size
800 Employees
Service Specialisms
Fire & Security Systems
Fire Risk Assessment
Maintenance & Service
Intruder Alarms
Access Control Systems
CCTV Systems
Monitoring Services
Fire Extinguishers
Sector Specialisms
Commercial
Domestic
Role
Description
system maintenance
service calls
call response
stock management
customer communication
site visits
- Attend Engineering team meetings as and when required.
- Identify any personal training and development needs to help you provide the best possible customer service.
- Maintain effective communication with customers when planning site visits.
- Maintain Fire & Security Systems in your assigned area.
- Plan and respond to routine and re-active call visits in your area.
- Attend training sessions as and when required.
- Respond to service calls on all types of Fire and Security systems in line with current standards and customer requirements.
- Maintain your stock levels with support from the Stores team.
Requirements
customer service
fire systems
front-line
organisational skills
electrical
- An ability to deliver exceptional customer service.
- Good all-round knowledge of Fire and Security Systems.
- Experience of front-line customer contact preferred.
- Excellent organisational skills.
- A technical background in the electrical / electronic industry.
Benefits
- OTE - £55,000 inclusive of basic salary, overtime, on-call, travel time, and Engineer commission scheme.
- Royal London Pension Scheme
- Paid Referrals Scheme (up to £1,000 per successful candidate referral, unlimited referrals)
- Full use of our Academy training + external training
- Life Assurance x4 Basic Salary
- Company Van with fully fitted Van vaults
- Employee Recognition Scheme
- 4-Day induction upon start providing you with a full introduction to the company, training, assessments, portal access, issue of vehicle & equipment.
- Mental Health & Well-being scheme
- 6 training days a year
- Additional Day holiday each full year of completed service (up to 25 days)
- Development & Progression opportunities
- Paid Holidays plus Bank Holidays
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
- no right‑to‑work sponsorship is offered; candidates must already have uk working rights.
Security clearance
Information not given or found
Company
Overview
90,000 systems
Installed Systems
The company maintains an extensive network of fire safety and security systems across the country.
72,000+ sites
National Footprint
The company's systems protect a vast number of locations, showcasing its widespread presence.
- Born from a merger of specialist fire and security brands, it grew into a national powerhouse serving homes, businesses and public organisations.
- With robust NSI and BAFE accreditations, the company ensures top-tier compliance, earning the trust of blue‑chip clients and independent entrepreneurs alike.
- Projects range from installing complex fire detection systems in corporate campuses to securing residential properties and public‑sector sites.
- The business thrives on blending tailored solutions (from extinguishers to suppression systems) with scalable monitoring and maintenance plans.
Culture + Values
8% Improvement
Employee Engagement
Annual employee engagement has shown a steady improvement since 2018.
- ‘culture of connectivity’ runs throughout our national operation
- recruit only the best in class and retain them through continually investing in their development
- Employee Assistance Programme offering free counselling and annual health checks
- GeoTab vehicle monitoring to promote safe driving, reduce fuel consumption and emissions
- Cycle2Work scheme and free annual flu jab for all staff
Environment + Sustainability
19% Fleet Electric
Electric or Hybrid Vehicles
As of March 31, 2024, 19% of the company's fleet consists of electric or hybrid vehicles, up from 16% in the previous fiscal year.
Top 25% Globally
EcoVadis Silver Award
The company has achieved the EcoVadis Silver award, placing it in the top 25% globally for environmental sustainability.
90% Components Reused
Security Component Recycling
Over 90% of security components are reused or recycled, demonstrating a strong commitment to circularity.
7% Fuel Reduction
Fuel Consumption Decrease
GeoTab fleet monitoring has achieved a 7% annual reduction in fuel consumption, improving operational efficiency.
- All new company cars can be electric; head office has EV charging points.
- Offices equipped with LED sensor lighting, efficient HVAC systems, water-saving measures, and recycling programmes.
- All IT equipment is refurbished or recycled at end-of-life.
- Independent environmental assessments are conducted regularly.
Inclusion & Diversity
3% Apprentices
Representation
Approximately 3% of the workforce are apprentices, reflecting the company's commitment to skills development.
Aiming for 5%
Diversity Goal
The company is a member of the 5% Club, aiming to increase its apprentice workforce to 5% as part of its diversity initiatives.
- Signatory of the Armed Forces Covenant and bronze Defence Employer Recognition Scheme award
- Active encouragement of applications from people with disabilities; flexibility and work‑from‑home options provided
- Merit-based approach at probation, pay review and promotion milestones
- Mental health champions and trained support team available
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