Customer Service Representative

Overview

Provides admin support, front‑desk service, scheduling and customer assistance for the branch.

Key Responsibilities

• master schedule
• work orders
• coi processing
• payments processing
• supply ordering
• customer service

Tasks

-Resolve any scheduling conflicts including verifying and/or update account details, as needed. -Process all incoming and outgoing mail: prepare ground mail and UPS for pick up, receive, and appropriately distribute mail. -Process Certificates of Insurance (COI) as requested by customers, process additionally insured requests per company policies and procedures. -Assist Human Resources for onsite protocol including sending payroll prior to deadline each pay cycle with correct information. Any errors must be communicated without delay, as assigned. Prepare in advance New Hire materials, as assigned. Return copies of Human Resources documentation following orientation (orientation is provided by Human Resources). -Track and order office supplies, sending order requests to Corporate for approval and processing, as appropriate. -Correctly utilize assigned organization systems to include assisting team members with functionality, acting as the local SME. -Maintain office cleanliness. -Provide customer service to all internal and external customers starting with proper greeting whether by phone, e-mail or in person - Welcome and greet all visitors, determine their needs, and direct them to the correct department(s) and/or person(s). Disperse all faxes. -Work with the Billing department, Accounting, and other front-end Administration to communicate COD accounts, on-hold accounts, and other pertinent information internally as well as to the field personnel. -Process customer payments, as appropriate. -Manage master schedule including all technicians’ schedules and work order for immediate review by direct supervisor and leadership. -Leverage future scheduling with Accounts Receivable concerns concerning past due accounts. -Process daily the open work order reports and coordinate technicians’ schedules; schedule technicians to maximize the full shift.

Requirements

• customer service
• high school
• driver’s license
• front desk
• microsoft office
• english

What You Bring

-2 years customer service -High School Diploma or GED, required -Valid driver’s license with acceptable driving record required. -1 year front desk experience -1 year scheduling experience, preferred: a general knowledge of local zip codes, and geographic breakdown of the area for appropriate scheduling (as relevant). -2 years of professional computer -Must be able to comply with SFS’s Drug and Alcohol policy and Background screening requirements, which may also include customer specific requirements based on contractual agreement. -Ability to operate a computer and advanced Microsoft Office (Excel, Word, Outlook) experience required. -Must have the ability to effectively read, write and communicate in English with employees and customers.

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Benefits

-Employee Assistance Program -Paid Vacation and Holidays -Long-Term Disability – Employer Paid -Employee Referral Program -401(k) Plan with Company Match -Vision Insurance -Dental Insurance -Flexible Spending Accounts -Additional Voluntary Ancillary Benefits such as Accident and Hospital Indemnity -Short-Term Disability – Employer Paid -Life Insurance for Team Members and Dependents -Medical Insurance

About Summit Fire & Security

-Rebranded to Summit Fire & Security in 2018 after joining SFP Holding. -Offers comprehensive services from engineering and installation to 24/7 monitoring across multiple U.S. regions. -Provides services for new-construction alarm and sprinkler systems in commercial buildings, residential safety installations, and ongoing lifecycle maintenance. -Headquartered in Reno with branches spanning Western, Southern, and Eastern U.S., blending local responsiveness with national scale. -Operates as a full-service partner, often absorbing smaller local fire-security firms under a centralized corporate framework. -Trusted for both standard builds and mission-critical sites, offering bespoke clean-agent suppression, warehouse integrations, and advanced intrusion systems.

Sector Specialisms

Security Clearance

-must comply with drug/alcohol policy and background screening, possibly including customer‑specific requirements.