Client Success Manager

Overview

Manage client relationships and optimize performance of distributed energy assets.

Key Responsibilities

• performance monitoring
• asset optimization
• regulatory compliance
• data analysis
• customer liaison
• service coordination

Tasks

-Complete ad-hoc analysis based on customer needs and feedback -Handle customer questions and requests effectively, and proactively communicate with customers, handle service problems politely and efficiently -Serve as the primary point of contact for Scale customers -Maintain contractual obligations under PPA, interconnection agreements, and energy service agreements -Make timely decisions to ensure high levels of customer satisfaction -Recognize problems and respond by systematically gathering information, sorting through complex issues, seeking input from others, and addressing the root cause of issues -Prepare and deliver monthly, quarterly, and annual performance summaries and presentations to customers -Work directly with Scale’s customers to build and cultivate strong relationships, ensure operations and goals are aligned, and Scale’s assets are performing -Ensure Scale’s assets are operating in compliance with all permits and coordinate any ongoing reporting requirements by local regulatory authorities -Regularly gather customer feedback and liaise with Scale’s internal teams to incorporate feedback and enhance customer experience -Continuously look for opportunities to add value to our customers, offering further energy services/energy solutions to customers -Monitor and analyze energy and financial asset performance to ensure both internal and external goals are being met -Identify ways to improve and optimize asset performance to enhance value for Scales customers -Managing Scale’s third-party service providers and ensuring a strong understanding of each of their roles to facilitate timely and accurate resolutions if/when issues arise -Coordinate with both internal teams and the customer for all post-installation support and service needs effectively and efficiently, ensuring a high customer satisfaction level

Requirements

• scada
• power bi
• asset management
• solar design
• financial modeling
• customer service

What You Bring

-Familiarity with asset management platforms and monitoring systems -Sound decision-making with the ability to balance both short-term and long-term needs -Baseline knowledge of electric infrastructure in commercial and industrial facilities -Strong understanding of solar plant design, SCADA data, and O&M principles -The ability to succeed in ambiguous and autonomous environments -Track performance KPIs -3-7+ years of demonstrated experience being an asset manager, client success manager, or account manager in a clean energy or industrials environment -Excellent customer service skills -Experience with managing distributed solar PV, BESS, natural gas generator, and/or EV charging projects preferred -Strong relationship-building skills and willingness to travel to client meetings when needed -Financial modeling and energy performance analytics proficiency (Excel, Power BI, etc.) -A fundamental understanding of energy markets, utility bill calculation, and DERs -Excellent communication, reporting, and stakeholder management skills -The ability to manage ambiguity and relay complex concepts in a simplified manner -Detail-oriented with strong analytical and problem-solving capabilities

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About Scale Microgrids

-Redefines how businesses power themselves through vertically integrated energy solutions. -Operates from a base in Ridgewood, NJ, expanding through strategic acquisitions and development of solar, storage, and CHP assets nationwide. -Delivers turnkey microgrids across multiple sectors, including commercial, industrial, EV fleet, data centers, municipalities, universities, hospitals, and tribal lands. -Leverages a diverse range of technologies, such as solar PV, battery storage, natural gas generators, fuel cells, CHP systems, advanced controls, and fleet EV charging. -Known for innovative tribal sovereignty projects and comprehensive EV charging microgrids, blending large-scale infrastructure with distributed resiliency.

Sector Specialisms