Help Desk Specialist

Overview

IT help desk specialist handling tickets, device provisioning, and troubleshooting.

Key Responsibilities

• automation support
• helpdesk support
• user provisioning
• asset management
• device installation
• global collaboration

Tasks

As a member of the IT Operations team, this engineer will be expected to receive tasks from our ticketing system and Sr. Engineers to support business need. (Teamwork) Work with teams globally for implementing IT initiatives. Installation, Configuration and repair of the PC/Laptops/Mobile Devices -Supporting automation initiatives -Helpdesk tickets resolution and response completed in a timely manner -Provisioning of New users, Computers, Mobile devices and handling terminations -Handling of IT assets and maintain strong documentation -Installation and maintenance of Laptop and other Delta owned devices

Requirements

• system administration
• active directory
• windows 10/11
• office 365
• bs degree
• problem solving

What You Bring

3+ years System Administration and Helpdesk Support experience Knowledge of BIOS, device drivers, Active Directory, Antivirus/Malware (Listening Communication Skills) Leads through listening to others and articulating clear, compelling messages Strong Experience in Configuration & Troubleshooting of Windows 10/11, iPhone and Android phone, Office 365, Email, skype for business, Mobile device management Working Knowledge of Networking, Client VPN solutions, DNS and DHCP. BS degree in related field (Problem Solving) Proven ability to contribute to the analysis and fix IT problems.

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About Delta Electronics Americas

-specializes in power and thermal management solutions -serves a broad range of industries, including energy, infrastructure, and industrial sectors -offers cutting-edge solutions in power electronics, automation, and connectivity -works in diverse fields such as smart buildings, industrial automation, and energy-saving technologies -focuses on innovation in projects like energy-efficient power systems and renewable energy solutions -portfolio includes large-scale infrastructure projects and advanced HVAC systems -recognized for reliable, eco-friendly technologies that optimize energy consumption and performance -notable projects include critical infrastructure installations and smart grid technologies -committed to quality and sustainability, earning recognition as a leader in energy efficiency solutions

Sector Specialisms