Smart Tech Specialist (Customer Operations)

Overview

Support customers through post‑sale installation of solar, heat pumps & EV chargers.

Key Responsibilities

• solar install
• heat pump
• admin management
• post‑sales support
• installation scheduling
• documentation

Tasks

We’re looking for people who can join us on the front line, supporting customers with a passion for our mission and growing their career with us. -Collaborate with survey and installation teams and third ​​party suppliers to make the Solar and Air Source Heat Pump magic happen -Staying on top of all admin to ensure a smooth, enjoyable experience for our customers -Supporting the post-sales process by being the go-to-person for your customers, helping them get ready for installations, booking our awesome install crews in to get the work completed, generating their install documentation, claiming grants and incentives, and loads more

Requirements

• empathy
• organisation
• communication
• adaptability
• time management

What You Bring

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. -Empathy and understanding to help make the right decisions when it comes to customer experience -Strong organisational skills and the ability to manage your own time and workload effectively -Exceptional communication, ensuring customers feel good about each and every conversation and are excited during their installation -A love of dynamic and active office environments, being able to adjust to change and keep up with a fast moving business

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Benefits

Are you ready for a career with us? We want to ensure you have all the tools and environment you need to unleash your potential. Need any specific accommodations? Whether you require specific accommodations or have a unique preference, let us know, and we'll do what we can to customise your interview process for comfort and maximum magic! -We do things a little differently around here. If successful in your eligibility questions, we’ll be in touch to discuss your application further! If it sounds like the role would be a good fit, we’ll then invite you along to one of our in person assessment days! You’ll meet the team, complete some assessment exercises and be able to ask us questions, as well as getting a glimpse of what life at Octopus is really like firsthand -Equity share options in Octopus Energy

About Octopus Energy

-Founded with a mission to disrupt the energy sector with clean and affordable solutions. -Revolutionized the way consumers access renewable energy by making it easier and cheaper to switch to green energy. -A leader in the UK’s transition to renewable energy, specializing in solar, wind, and other clean technologies. -Through innovative technology and a customer-first approach, the company scales up energy solutions for homes and businesses. -Operates in multiple countries, providing both residential and commercial clients with green power and smart energy services. -Created a cutting-edge energy platform, Octopus Energy Power, that optimizes energy use and reduces costs. -Focuses on using technology to simplify energy management and reduce carbon footprints for consumers worldwide. -In addition to supplying energy, Octopus invests heavily in infrastructure to drive the future of energy generation and storage. -Has an impressive portfolio of projects that span across solar and wind farms, creating a large impact on the renewable energy landscape. -Known for a commitment to reducing reliance on fossil fuels while maintaining reliable and cost-effective energy solutions.

Sector Specialisms

Interview Process

-eligibility questions to confirm suitability -contact to discuss application if eligible -invitation to an in‑person assessment day -meet the team, complete assessment exercises, ask questions