Front Office Manager

Overview

Oversee front office staff, ensure guest satisfaction, and manage operations.

Key Responsibilities

• accounts receivable
• key control
• system use
• room status
• brand audits
• staff scheduling

Tasks

-Maintain accounts receivables so as not to exceed 90 days and responsibility of all cash accounts on property -Maintain and uphold standards of brand and/or Raines Co. to the highest level -Receives information from the previous shift and passes on additional details to the oncoming shift or manager -Maintains working relationships and communicates with all departments -Updates group information to include the maintenance and preparations of any group requirements and relays that information to appropriate personnel -Supervises workloads during shifts -Trains, cross trains, and retains front office personnel -Maintains master level key control -Reviews and completes credit limit report -Enforces all cash handling and credit policies -Schedule the front office staff in accordance with budget guidelines and through the direction of the GM -Works within the allotted budget for the front office -Evaluate the job performance of each front office employee -Conducts regularly schedule meetings of front office personnel -Use company-wide tools, systems and applications without exception -Verifies that accurate rooms status information is maintained and properly communicated -Conducts regular audits of Brand standards and makes sure they conform to QA specifications -Participates in the selection of front office personnel

Requirements

• problem solving
• guest relations

What You Bring

-Resolves guest related problems quickly, efficiently and courteously

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About Raines Company

-built a reputation for delivering high-quality construction projects. -specializes in a broad range of sectors, including commercial, residential, industrial, and infrastructure. -notable for its expertise in managing complex, large-scale developments with precision and efficiency. -delivered successful projects across various industries, with a focus on long-term client relationships. -commits to excellence, ensuring projects are completed on time and within budget. -diverse portfolio spans urban developments, utility infrastructure, and major residential communities.

Sector Specialisms

Security Clearance

-pre-employment background check required.