Field Service Engineer

Overview

On-site service & support for TOC analytical instruments in DC metro area.

Key Responsibilities

• pm services
• troubleshooting
• parts inventory
• report writing
• client interaction
• vehicle ops

Tasks

-Take customer calls, participate in territory sales meetings, and service team meetings -Maintain admin duties, parts inventory and relevant trainings -Write clear and concise reports for customers -Work closely with Sales to provide insight into new instrument and new service opportunities as well as upsell service and consumables at existing customer sites based on need -Respond to on-demand contract services with 3 or 7 business day response commitments for troubleshooting and repair -Work at a variety of customer sites including outdoor industrial installations, clean rooms and laboratory environments requiring the use of clean suits/smocks -Work in industrial environments where background noise may be present -Stand, sit, stoop, kneel, crouch, or crawl -Regularly work around machines, electrical equipment, chemicals, and within industrial facilities -Ensure compliance with all aspects of safety on the job, including the operation and maintenance of an assigned company vehicle and comply with all Veolia Environmental, Health and Safety (EHS) policies -Perform tasks requiring manual dexterity during tool use, handling small parts, and repair procedures -Plan, Schedule and Confirm customer services including coordination of travel and parts shipments for services

Requirements

• bachelor’s degree
• associate degree
• 3+ years
• ultra-pure water
• analytical instrumentation
• troubleshooting

What You Bring

-Strong and concise verbal and written communication skills -Troubleshooting and problem-solving skills, ability to use processes to find root cause -Ability to use ordinary hand tools, calibrated tools, and analytical instrumentation, as well as handle chemically aggressive fluids, such as acids and bases -Regularly lift and/or move up to 30 pounds. Frequently lift and/or move up to 50 pounds -Use of laptop and mobile systems -Ability to make good business decisions based on risk-reward analysis and business objectives -Reach with hands and arms, below and above shoulder height -Computer proficiency with a minimum of word processing, spreadsheets, basic network and database knowledge -With at least 3 years of work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment -With at least 1 year work experience in ultra-pure water applications or servicing and/or operating analytical instrumentation in a lab environment -Strong technical, mathematical and customer service skills -Ability and willingness to work a flexible schedule based on customer needs -Self-motivated, with the ability to drive projects to completion with minimal oversight -Ability to meet deadlines and commitments -Air travel required to reach customer destinations and back up support of other areas -Bachelor’s Degree in Chemical Engineering, Chemistry, Biology, Engineering or Physics; or equivalent education -Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not -Associate Degree in a Science, Technical, or Engineering discipline; or equivalent education -Proven ability to speak effectively before groups and customers, clients, and other employees within the organization -Vision, manual dexterity, and coordination sufficient to service instruments and handle electrical equipment -Ability and willingness to travel to customer’s sites requiring overnight stays approximately 30% - 40 % of the time, with short notice as required to perform services and to fulfill contractual response time commitments -General knowledge of electrical equipment, chemistry and safety -Maintain US driver’s license and a good driving record -Ability to communicate effectively and contribute within a commercial team environment -Ability to learn applicable company procedures within a reasonable time from start of employment -Close vision, color vision, depth perception, and ability to adjust focus -Able to prioritize various tasks such as service of multiple instruments and administrative duties

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Benefits

-Life Insurance -Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is -Domestic travel 70% -Flexible Spending & Health Saving Accounts -Parental Leave -Paid Time Off -Tuition Reimbursement -Special projects and new hire training as assigned by supervisors -AD&D Insurance -401(k) Plan - 3% default contribution plus matching! -Disability Insurance -Paid Holidays -Medical, Dental, & Vision Insurance Starting Day 1!

About Veolia North America

-Focuses on water, waste, and energy management through sustainable solutions. -Serves a wide range of industries, from residential to industrial and infrastructure projects. -Offers services like wastewater treatment, water recycling, energy management, and waste disposal, tailored to customer needs. -Specializes in sectors such as energy, utilities, and water, helping clients minimize their environmental impact. -Manages large infrastructure projects, including eco-efficient systems for municipalities and industries. -Works on notable projects including energy-efficient systems for commercial buildings, waste-to-energy facilities, and water reclamation systems. -Operates across multiple regions, addressing major environmental challenges.

Sector Specialisms

Visa Sponsorship

-applicants must already be authorized to work in the u.s.; the company will not sponsor visas (e.g., h‑1b).