Resident Services Manager - Midlands - £32760 + Bonus + Car Allowance

Overview

Manage residential properties, tenants and services for a Build-to-Rent portfolio

Key Responsibilities

• lettings
• stakeholder liaison
• development handover
• maintenance coordination
• site inspections
• resident retention

Tasks

Manage lettings, viewings, tenancy agreements, check-ins, and check-outs. Build strong links with contractors, community partners, and local authorities. As a Resident Services Manager, you'll take full ownership of your development, ensuring both the homes and residents receive exceptional care and attention. You'll manage all aspects of property, tenancy, and estate operations, acting as the primary point of contact for residents and local partners. Support the mobilisation and handover of new developments. Coordinate planned and reactive maintenance to ensure timely and quality completion. From lettings and inspections to maintenance coordination and community engagement, you'll play a central role in creating safe, well-maintained, and welcoming places people love to call home. Conduct regular site inspections and estate walkovers to maintain high standards. Deliver a consistently high level of customer service to all residents. Ensure compliance with statutory, safety, and contractual obligations. Lead resident engagement initiatives, communications, and events. Work to retain residents and reduce churn through proactive relationship management. -Manage lettings, viewings, tenancy agreements, check-ins, and check-outs. -Build strong links with contractors, community partners, and local authorities. -Support the mobilisation and handover of new developments. -Coordinate planned and reactive maintenance to ensure timely and quality completion. -Conduct regular site inspections and estate walkovers to maintain high standards. -Deliver a consistently high level of customer service to all residents. -Ensure compliance with statutory, safety, and contractual obligations. -Lead resident engagement initiatives, communications, and events. -Work to retain residents and reduce churn through proactive relationship management.

Requirements

• tenancy processes
• residential property
• full licence
• conflict resolution
• property systems
• highly organised

What You Bring

Knowledge of tenancy processes, including inventories and compliance. Background in residential property, lettings, or estates management. Holds a full UK driving licence and has access to a personal vehicle. Calm under pressure with strong conflict-resolution abilities. IT literate, confident using property management systems and databases. Highly organised with excellent communication and problem-solving skills. We're looking for a confident and motivated individual with a passion for property and people. You'll combine strong organisational skills with a genuine commitment to delivering excellent service. Proactive, professional, and approachable. -Knowledge of tenancy processes, including inventories and compliance. -Background in residential property, lettings, or estates management. -Holds a full UK driving licence and has access to a personal vehicle. -Calm under pressure with strong conflict-resolution abilities. -IT literate, confident using property management systems and databases. -Highly organised with excellent communication and problem-solving skills. -Proactive, professional, and approachable.

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Benefits

Up to £4,500 performance-related bonus Opportunity to join a rapidly expanding, forward-thinking housing provider. Competitive salary of £32,760 £4,000 annual car allowance 📍 Location: Midlands (Regional) 💷 Salary: £32,760 + £4,000 car allowance + up to £4,500 annual bonus 💼 Type: Full-time | Permanent 🚗 Driving licence and own vehicle required Supportive environment with real scope for professional growth. -Up to £4,500 performance-related bonus -Opportunity to join a rapidly expanding, forward-thinking housing provider. -Competitive salary of £32,760 -£4,000 annual car allowance -Supportive environment with real scope for professional growth.

About Deverellsmith

-From its London roots, it has grown into a global force, extending its reach across the UK, Europe, the US and the Middle East. -The company expanded its offering with the acquisition of flexible working platform Daisy Chain, integrating technology into recruitment. -It operates both its core recruitment arm and Hintel—an outsourced talent consultancy focused on the property sector. -Known for high‑profile placements, it works with small agencies up to major developers, estate agents, lenders and operators. -Specialisms range across residential, commercial, development, investment, land & planning, debt & equity, mortgages and more. -It delivers data‑driven recruitment strategies, including salary guides and market reports, tailored to Build‑to‑Rent and other sectors. -Growth highlights include launching a national UK estate agency service and opening a Middle East office under the Hintel brand.

Sector Specialisms