Head of Operations

Overview

Oversee operations, contracts, safety, and finances at the Leeds depot.

Key Responsibilities

• service delivery
• financial performance
• data analysis
• health safety
• kpi tracking
• work programming

Tasks

-Ensure the service delivery and financial performance of major NEC contracted works, providing class leading customer service and excellent client relationships, working in collaboration with partners and internal departments. -Deliver a high standard of customer service and lead the underlying behaviours and attitudes that contribute to delivery. -Analyse data and reports, and proactively act on resource requirements, variances and business / client needs while showing a thorough understanding of business acumen. -Actively lead the Jet Aire Group's health and safety culture and be an ambassador of JASafe Always. -Understand and manage financial performance in line with the Leeds budgets, track and report on variances and proactively review to meet, or exceed, KPI's and targets. -Analysis of own performance and takes steps to improve this. -Ensure a high standard of HSEQ performance at the Leeds depot and with the operations teams. -Develop and maintain internal relationships with Sales, and other operational departments, to help ensure growth opportunities are realised and delivered. -Keeps people informed of progress on key tasks. -Oversee the programming and delivery of work from the Leeds depot, liaising with other depot operational managers to ensure effective and efficient working, and utilisation of Leeds resources.

Requirements

• nec contracts
• management qualification
• confidentiality
• team leadership
• commercial acumen
• administration

What You Bring

-Proven experience within an operational environment at management level working to substantial NEC contracts. -Management qualification and relevant industry qualifications desirable, and / or relevant industry experience. -Always maintains the strictest levels of confidentiality. -Adapts their communication style to suit their customer / colleagues, responding to their feedback or queries. -Excellent administration skills are required. -Excellent verbal and written communication skills. -Ability to lead a team, communicate effectively and grow a high performing operational team. -Developed commercial and financial understanding, with the ability to understand influences and impacts on costs / revenue. -Must be detail conscious with a high regard for accuracy and well organized. -Accepts new ideas and change initiatives.

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Benefits

-Enhanced maternity, paternity and adoption pay and leave. -Medicash plan (includes cash payments towards dental, medical, therapeutic treatments) with the option to add up to 4 dependants. -Training and career progression opportunities. -Company pension. -Employee assistance programme (access to GP appointments and mental health support) -Life assurance scheme (x4 salary). -Competitive annual leave plus bank holidays.

About Adler & Allan

-With decades of experience, the company offers comprehensive solutions across energy, water, and infrastructure sectors. -Their services include managing hazardous spills, environmental remediation, and energy optimization for clients in varied industries. -Adler & Allan plays a pivotal role in sectors like transport, marine, utilities, and more, delivering tailored services to meet unique needs. -One of their standout projects includes large-scale oil spill responses and environmental recovery programs, showcasing their expertise in crisis management. -The company has expanded its operations internationally, providing services for global clients and continuing to innovate in sustainable solutions. -A core strength is their ability to integrate technology in monitoring, analysis, and proactive management of environmental challenges.

Sector Specialisms