Tool Service Team Leader

Overview

Lead tool service team, oversee repairs, inventory, and customer experience

Key Responsibilities

• tool maintenance
• inventory management
• repair standards
• service delivery
• lean initiatives
• team leadership

Tasks

-Direct Tool Service Center maintenance of work areas, tools, and assigned equipment in a proper, organized order thus enabling the incumbents to perform the job in a timely, safe, and efficient manner. -Responsible for effective inventory management to defined regional process standards. -Direct supervisory authority and responsibility for assigned team members within Tool Service Center; includes performing Performance Management Process, implementing development plans and recommends employment status changes. -Direct and coordinate activities in collaboration with Regional Process Manager, Regional Repair Expert, Tool Services Marketing (fleet, Tool on Demand support). -Execute sustainable processes and repair standards in the Tool Service Center. -Lead by example and promote a cohesive team-oriented environment. -Lead and direct team in execution of tool service process while delivering Hilti Tool Service value proposition to Hilti North America customers. -Assist Tool Service Manager in maintaining rapport and communication through daily contact with Tool Service Center staff, customers, sales personnel, and company departments. -Deliver sustainable productivity at defined end-to-end service levels. -Sustain technical competence while leading development of team repair expertise. -Complete understanding and adherence to repair standards while also ensuring Repair Technicians follow all repair and process standards. -Actively manage end-to-end processes and ensure the communication of Hilti North America tool service differentiation. -Be accountable for execution of defined lean initiatives to build lean culture and drive bottom-up continuous improvement mindset to achieve operational excellence in the team. -Be accountable for people processes and competence development and diversity, equity and inclusion of their own team.

Requirements

• 2-3 yrs
• windows
• bachelor's
• supervision
• high school

What You Bring

-Two to three (2-3) years of experience in technical shop/plant operations management, preferred. -Experience using Windows applications, preferred. -Bachelor’s Degree, preferred. -Direct supervision of technical staff, preferred. -High School Diploma or GED, required.

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About Hilti North America

-is a leading provider of innovative products, services, and solutions for construction professionals. -portfolio includes power tools, fastening systems, and construction software designed to increase productivity on job sites. -solutions span diverse sectors, with a strong presence in industrial, commercial, residential, and infrastructure projects. -focuses on quality, providing equipment and services for everything from building foundations to complex commercial infrastructure. -offers cutting-edge technology and a commitment to delivering long-lasting, reliable solutions to its customers. -provides consulting services, project management support, and training for construction professionals. -projects often involve large-scale builds such as skyscrapers, bridges, and commercial complexes. -remains at the forefront of the construction industry, constantly evolving its offerings to meet the demands of modern building and infrastructure challenges.

Sector Specialisms