Supervise, coach, and provide feedback to staff based on job expectations and standards; providing corrective action when necessary
Complying with Food Safe and/or Serve Safe standards including the recording of all time temperature sensitive food items
Responsible for the integrity of the cash flow process, ensuring staff are following all security procedures closely while performing periodic checks to ensure compliance
Complete regular workplace audits and inspections; health & safety, food safety, financial audits as required.
Respond to customer and client concerns and requests immediately, resolving any issues that may arise
Controlling portioning of food items to ensure recipe yield meets quantity and budget expectations
Listens to customers (internal and external) and responds professionally to all questions and concerns, directing concerns to further levels of management as needed
Participate in the planning, development, and implementation of projects and special events, attending when necessary
Ensure sufficient staffing levels on each shift to meet corporate and franchise requirements and standards; efforts will be required to maintain staffing levels in instances of absence
Handle the administrative duties including payroll functions, employee management, daily cash handling and reporting, budgeting, and other duties that may arise during the operation of the unit
Motivate employees to meet goals and objectives as established by the Company and the franchise
Ensure the you and your team have completed all mandatory corporate and franchise training requirements with training records available upon request
Remain an ambassador of goodwill, ethics, and great client relations at all times on behalf of the Company
Take steps to control the costs of the operation of the unit by taking measures such as:
Actively seek out and identify additional opportunities for business growth
Using proper techniques when using the tools, supplies, and equipment provided (i.e., knives, ovens, cleaning materials)
Ensure the sanitation of the work area and equipment, maintaining a clean working environment
Train and develop staff in proper procedures and best practices while also providing coaching to help staff members reach the next stage in their career development
Work with clients and customers to meet their needs/requests while staying within budgeted restrictions and adhering to all company practices and policies
Coordinate with Food Service Director to ensure timely billing and collections as applicable
Analyze unit operational analytics and lead the implementation of change efforts to improve performance to meet or exceed standards
Assist with the hiring of staff to ensure a well-balanced, successful team is in place complying with corporate and franchise recruitment and hiring requirements
Successfully balance providing front-line support while also overseeing the operation to ensure smooth consistent service achieving the corporate and franchise standards
Implement new food service techniques (food preparation, food portioning…) and sales and marketing requirements as per the franchise operation
Organize and schedule the logistics for daily operations, ensuring all preparation work is completed and waste is managed
Establish and implement food preparation schedules, creating an efficient, safe, and organized process
Maintain clear lines of communication and understanding between all parties including the Food Service Director, Resident District Manager, District Manager, and franchise brand representatives
Ensure all staff are adhering to all required safety regulations and procedures including:
Following all Health and Safety and sanitation policies and procedures as set by applicable legislation and company policies
Working with the Food Service Director and staff to maintain food rotation in storage in order to minimize spoilage and waste
Identifying cost saving measures for logistics of operating the events o Provide cost saving recommendations regarding the budget
Proper handling of equipment only by trained staff and notifying appropriate parties of malfunctioning or in need of repair equipment
Wearing and correctly using proper personal protective equipment (i.e., non-slip shoes, cut resistant gloves)
When necessary, provide support to maintaining physical inventories, placing orders and help receive and stocking supplies, resolve discrepancies with suppliers, and escalate any and all issues unable to be resolved to the Food Service Director, Resident District Manager or District Manager
Requirements
servesafe
foodsafe
pos
5 years
leadership
communication
Work accurately and in an efficient manner while managing multiple tasks and priorities
ServeSafe and/or FoodSafe certified with thorough knowledge of all health and safety regulations pertaining to the food preparation/service industry
Superior communication skills in both verbal and written English
Able to lead projects, forecast business needs, and identify and target growth opportunities
Frequent standing and walking required
Able to operate all related equipment in a safe manner
Able to effectively handle the concerns of employees, customers, and clients with tact while adhering to confidentiality policies
Five years of recent related experience in the food service industry, or an equivalent combination of education, training, and experience. Previous franchise brand experience and/or certification is an asset
Able to effectively use a computer and all related software, including POS equipment
Reach and lift between 0-10 pounds from floor to shoulder height
Highly organized with a strong focus and commitment to quality
Benefits
Very competitive compensation package
Security - in a time when other companies are downsizing, we are growing
The company generates approximately $1 billion in annual revenue, reflecting its strong market presence and operational efficiency.
$100 million
Q4 EBITDA 2023
The company achieved a record Q4 EBITDA of $100 million in 2023, demonstrating significant profitability and financial performance.
75+ years
Industry Experience
With roots in over 75 years of independent Canadian companies, the organization has a long-standing presence and expertise in its sectors.
Evolved via M&A and rebranded as Dexterra in 2020, building on a legacy of independent Canadian companies.
Provides full-spectrum infrastructure solutions, serving sectors like aviation, defence, education, healthcare, hospitality, transit, and government.
Operates in Canada and the U.S., offering services in facilities management, remote camps, modular buildings, reforestation, fire-fighting, matting, and catering.
Recent strategic move: selling modular unit to double down on core facilities, accommodations, forestry, and energy segments.
Culture + Values
Safety First
Customer Focused
Accountability and Ownership
Sustainability
Innovation
Collaboration
Integrity
Environment + Sustainability
Net-zero by 2050
Carbon Emissions Target
Aiming to achieve carbon neutrality by the year 2050 through comprehensive sustainability efforts.
Reduction in greenhouse gas (GHG) emissions across all operations
Implementation of energy-efficient solutions and renewable energy projects
Focus on sustainable resource management and waste reduction
Ongoing sustainability reporting and transparency
Inclusion & Diversity
Commitment to a diverse and inclusive workplace
Ongoing focus on gender equality and increasing female representation in leadership roles
Promoting equal opportunities for all employees
Implementation of training programs aimed at fostering an inclusive culture