On Call Banquet Server

Overview

Oversees and serves banquet events, ensuring guest satisfaction and staff performance.

Key Responsibilities

• payroll reports
• floor plans
• equipment setup
• beo meetings
• service recovery
• guest satisfaction

Tasks

-Prepare payroll and gratuity reports as required. -Meet host or meeting planner prior to the event in order to accommodate any need or additional requests. -Proper closing of banquet checks with appropriate signature of approval as well as completing logbook at the conclusion of functions. -Handling problems in the workplace, including anticipating, preventing, identifying, and solving problems as necessary. -Supervise food and beverage service throughout banquet functions to ensure highest levels of quality service and product quality are delivered. -Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations -Conducts pre-function meetings with banquet staff. -Continuous monitoring of staff appearance, attitude, and degree of professionalism. -Work on multiple tasks, making appropriate progress towards deadlines -Organize and orchestrate any last minute changes or details to functions. -Assist with the planning, organizing and execution of banquet functions including, but not limited to, breakfast, coffee breaks, meetings, luncheons, dinners, and cocktail receptions. -Attend BEO meetings to obtain information of upcoming contracted functions, as needed. -Performs service recovery when required to ensure complete guest satisfaction. -Reports and documents any observed or known safety hazards, conditions or unsafe practices and procedures to management immediately. -Maintain the highest degree of confidentiality -Gather all equipment necessary to service a function and maintain a clear and immaculate service area. -Works closely with the Culinary Team, to ensure effective communication between the kitchen, banquets and other supportive departments prior to and during events. -Ensure highest levels of guest satisfaction throughout the meal service. -Manage differing personalities within the office, the hotel, and the community -Ensure proper care, security and maintenance of hotel equipment through proper supervision of service personnel. -Prepare floor plans of setup for events as needed. -Ensures event area set ups are accurate and presented in a timely manner -Ensure service safety by transporting all equipment in the proper manner.

Requirements

• servsafe
• bi-lingual
• leadership
• problem solving
• luxury
• lift 20lb

What You Bring

-Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary -Professional demeanor appropriate for a luxury environment. -Effective at listening to, understanding, and clarifying the concerns and issues raised by co-workers and guests. -Possess outstanding guest services skills, professional presentation and sophisticated communication skills -Ability to work long hours as needed -Ability to lift 20 pounds or more -Ability to sit or stand for extended periods of time -Make sound judgments quickly -Must possess a personable, cheerful demeanor, be well groomed and be able to remain calm under pressure. -Understands menu ingredients, as well as overall operation, philosophy, activities and services in order to better answer guest questions. -Corrected vision to normal range -Ability to communicate clearly -Able to work independently, take direction, and provide direction to others -ServSafe certified. -Please note, Mainsail Lodging & Development is a drug-free workplace. Pre-employment screening, to include a background test and drug screen, is required for all candidates offered a position. -Effective leadership and communication skills. -Ability to work effectively in stressful, high pressure situations -Must be able to read, write and speak English. Bi-lingual (English/Spanish) preferred.

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Benefits

-Medical, Dental, & Vision | HSA & Flexible Spending Account Options | Basic Life & Disability Plan Options | 401K Retirement Plan | Paid Time Off | Holiday Pay | Career Training & Development Opportunities | Tuition Reimbursement | Bereavement Leave | Employee Assistant Program (EAP) | Jury Duty (May vary by state) | Employee Discounts | Employee Referral Bonus | Free meal for all full-service hotel employees -All above listed benefits except for Medical Insurance and Holiday Pay -Marriott Hotels employee family & friends travel discounts

About Mainsail Lodging & Development

-Founded with a vision to provide innovative hospitality solutions, Mainsail Lodging & Development focuses on transforming properties into exceptional destinations. -With a diverse portfolio spanning hotels, resorts, and residential projects, Mainsail develops, owns, and operates high-end properties that cater to both leisure and business travelers. -The company’s expertise lies in blending local character with modern luxury, offering a unique experience at each location. -Mainsail is known for its commitment to quality, delivering well-curated developments that contribute to vibrant local communities. -From conceptual design to day-to-day operations, Mainsail is involved at every stage, ensuring each property achieves its full potential in both service and profitability. -In addition to traditional hotel and resort projects, Mainsail also specializes in mixed-use developments, creating environments that serve both residents and visitors. -Standout projects include waterfront resorts and urban boutique hotels, with a strong emphasis on enhancing guest experiences while maintaining operational efficiency. -Mainsail’s hands-on approach and deep industry knowledge make them a leader in transforming spaces into iconic destinations.

Sector Specialisms

Security Clearance

-pre‑employment screening includes a background test and drug screen.