Reception Manager

Overview

Oversee front desk operations, lead team, ensure guest satisfaction and revenue.

Key Responsibilities

• group management
• team leadership
• rota scheduling
• staff training
• upselling
• guest relations

Tasks

-Manage and oversee all groups and delayed flight arrivals and associated administration. -Lead the Front Office team, fostering team dynamics to ensure the team remain focused on meeting guests needs and brand standards. -Manage rotas, timesheets and holiday entitlements, considering occupancy and any large group movements, especially those with early or late arrivals and departures. -Coach, train, and support the team to provide consistently high standards, while continually looking to improve. -Manage and inspire the team to achieve maximum guest feedback scores and to increase revenue potential through upselling and promotions. -Deal with any guest concerns promptly, attentively and efficiently. -Encourage the team to develop and maintain strong relationships with other departments to ensure a seamless guest experience. -Implement sales, marketing and rates policies as defined by the Revenue Manager.

Requirements

• english
• opera pms
• microsoft office
• leadership
• detail oriented
• communication

What You Bring

-High standard of English, both written and spoken. -Good working knowledge of Opera PMS and Microsoft Office. -Ability to use initiative in challenging situations and under pressure. -Excellent attention to detail and drive to maintain high standards. -Proven experience of managing, coaching and developing teams. -A smart and professional appearance. -Proven track record in a similar position within a 4-star hotel. -Strong leadership and motivational abilities. -Ability to work in a fast-paced environment and handle multiple tasks simultaneously. -Strong communication, interpersonal and organisational skills.

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Benefits

-Food and beverage discounts. -Christmas gifts and employee parties. -Life assurance scheme. -Employee assistance programme. -Long service recognition award. -Discounted employee friends & family rates at Arora Hotels. -Cycle 2 work scheme. -UK attraction discounts @ Merlin Entertainments. -Free meals on duty. -Arora star employee recognition. -Wage stream.

About Arora Group

-Committed to delivering high-quality construction and engineering solutions. -Specializes in large-scale projects across infrastructure, residential, and commercial sectors. -Operates at the intersection of construction, engineering, and design, emphasizing excellence and innovation. -Renowned for delivering complex and sustainable projects efficiently. -Successfully manages major transport networks, residential developments, and energy infrastructure. -Distinguished for its ability to lead multi-disciplinary teams and complete projects on time and within budget. -Continuously evolves by integrating cutting-edge technology with deep industry expertise.

Sector Specialisms