Information Technology Manager

Overview

Lead digital transformation & manage resident tech services for JWC Residences

Key Responsibilities

• service ops
• system integration
• data security
• infrastructure management
• tool evaluation
• resident support

Tasks

-Manage risks, dependencies, and change requests efficiently. -Oversee daily operations of resident-facing digital services post-commissioning, ensuring optimal uptime, responsiveness, and user satisfaction. -Provide training and support to operations and front-line staff on digital systems and platforms. -Define project scopes, budgets, timelines, and resource allocations. -Ensure the team delivers proactive, high-quality support to residents, assist with digital onboarding, issue resolution, and usage of community tech platforms. -Establish SOPs, KPIs, and feedback loops to maintain service excellence and continual improvement. -Provide technical leadership in evaluating, selecting, and optimizing digital tools to enhance operational efficiency and resident engagement. -Ensure seamless interoperability across digital platforms while maintaining data integrity and security. -Manage end-to-end implementation, integration, and support of Property Management Systems (PMS), Point of Sale (POS), and Payment Gateway solutions. -Maintain system documentation, technical SOPs, and audit logs. -Coordinate with internal stakeholders, external vendors, and consultants for seamless delivery. -Lead planning, execution, and monitoring of key IT and digital initiatives in alignment with business goals. -Implement data security best practices and ensure secure system integrations. -Ensure compliance with cybersecurity protocols, data protection regulations, and industry standards (e.g., PCI-DSS for payment security). -Troubleshoot and resolve complex technical issues as a hands-on escalation point. -Build, lead, and mentor a team of Digital Concierges-resident-facing tech professionals who provide personalized digital support and ensure smooth operation of all smart community systems. -Oversee and maintain reliable, scalable, and secure IT infrastructure across residential sites.

Requirements

• payment gateways
• api integrations
• pms pos
• crm platforms
• project management
• leadership

What You Bring

-Experience working in residential or hospitality digital ecosystems. -10+ years of progressive experience in IT roles, including 3+ years in a managerial or team leadership position. -Payment gateway integrations (e.g., Pinelabs, Razorpay, JioPay, Stripe, PayU) -Project Management certification (e.g., PMP, PRINCE2, Agile) is an added advantage. -Visitor Management Systems (VMS) -Excellent stakeholder management, communication, and leadership skills. -Ability to manage cross-functional teams and multiple digital projects concurrently. -Proactive, detail-oriented, and solutions-driven mindset -Strong background in technical project management and digital solution delivery. -API integrations, system configuration, and troubleshooting -Bachelor/ Masters degree in Information Technology, Computer Science or related field. -PMS & POS platforms (e.g., Opera, eZee, Toast) -CRM Platforms for resident engagement

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Benefits

-Community Mobile App development and operations

About Jio World Centre

-Blends state-of-the-art architecture with India's cultural spirit, featuring a musical fountain and LEED-certified design. -Includes a grand convention centre with modular halls, a grand ballroom, 25 meeting rooms, and specialized event infrastructure. -Offers ultra-luxe retail precincts, fine dining spots, serviced residences, office towers, and a private members' club. -Specializes in hosting large-scale exhibitions, cultural performances, weddings, and hybrid events with JioFiber-grade connectivity. -Showcases India’s first rooftop drive-in theatre, choreographed fountain shows, and a cultural centre adorned with Swarovski crystals.

Sector Specialisms