Part-Time Overnight Guest Experience Associate

Overview

Overnight associate ensuring guest experience, handling check‑ins, issues, and night audits.

Key Responsibilities

• guest check‑in
• system use
• shift handover
• issue escalation
• audit check‑in
• team communication

Tasks

-Maintain a safe, secure and compliant environment for team members and guests -Ensure guests are consistently checked into their assigned rooms in accordance with Placemakr standards. -Respond promptly and effectively to off-site, cross-functional Placemakr team members via Teams, email, or other communication method. -Complete thorough and effective shift handovers at the conclusion of each shift. -Utilize maintenance, housekeeping, check-in, and other systems accurately -Independently evaluate urgency of various situations (including housekeeping, maintenance, emergency, etc.) and escalate to appropriate leadership team members based on type of issue and urgent attention required. -Audit guest check-ins and check-outs from previous day and forthcoming day to ensure proper processes have been completed. -Communicate effectively with internal and external customers (i.e. guests, team members and vendors) -Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider. -Respond to written guest communication in a timely and effective manner through various channels, including text, email, HubSpot and AirBnB -Foster a "one team" mentality by collaborating effectively with fellow property team members

Requirements

• night audit
• pos
• crm
• customer service
• communication
• collaboration

What You Bring

-You have a can-do attitude and the ability to work effectively in a collaborative environment -Demonstrated ability to learn and complete night audit tasks (previous experience with hotel night audit systems and processes a plus!). -Previous experience working overnight hours and utilizing independent judgement that is required from an overnight point of contact. -Overnight Guest Experience Associates will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for our Overnight Guest Experience Associates and an exceptional guest experience. -Clear administrative, project-based or miscellaneous guest-related tasks from nightly queue and ensure all other outstanding tasks from the day are completed. -1+ year of previous experience delivering excellent customer service in environments such as hospitality, retail, multi-family or food & beverage -Demonstrated ability to learn and utilize systems or technology (previous experience using a POS, CRM or customer communication system a plus!). -Previous experience communicating effectively with internal and external customers, both verbally and in writing. -You have the ability to independently complete assigned tasks (including maintenance, housekeeping or inventory-related tasks) with urgency.

People Also Searched For

About Placemakr

-Reimagines urban living, providing flexible, tech-driven spaces for travelers and residents alike. -Focuses on comfort and convenience, offering an innovative approach to short-term and long-term stays. -Operates across key cities, providing fully furnished apartments and suites for both business and leisure visitors. -Integrates modern technology to ensure seamless check-ins, digital concierge services, and optimized living spaces. -Features a portfolio of properties with high-end finishes and adaptable spaces to suit various needs. -Committed to offering flexibility, allowing guests to easily transition between temporary stays and longer commitments. -Continues to expand its footprint, capitalizing on the growing demand for flexible and upscale accommodation options.

Sector Specialisms