Helpdesk Operator

Overview

Handle work order requests, customer queries and coordinate FM services.

Key Responsibilities

• cafm admin
• data update
• emergency prioritisation
• scheduling
• customer service
• call handling

Tasks

-Undertake customer satisfaction questionnaires of completed works and record the feedback. Where the feedback is negative, forward to the appropriate Manager for further action. -Answer telephone calls from the customer in a polite and friendly manner, answering queries, taking relevant information and raising jobs, -Liaise with subcontractors and operatives to schedule appointments/repairs. -Maintain clear and effective lines of communication with facility staff and end user community. -Booking operatives on site following the access process -Ensure that our client receives excellent customer service. -Ensure those completing work orders have the correct information required to complete the job. -Ensure that any reported breakdowns and tasking requests are recorded correctly -Build positive relationships with the wider team -Answer queries promptly and respectfully. -Ensure data is updated on a regular basis. -To effectively administer the CAFM system in relation to PPM and reactive maintenance on the contract as well as new works requests. -Adhere to account document management processes and ensure all compliance paperwork is stored correctly. -Prioritise emergency works.

Requirements

• calm
• collaborator
• communication
• computer
• fm
• organized

What You Bring

-Calm under pressure and able to multi-task effectively. -Personable, approachable, flexible attitude and a good collaborator -The ability to communicate effectively and build relationships at all levels. -Candidate must be computer literate. -Practical experience in an FM operational environment is preferable. -Highly organised.

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Benefits

-Paid volunteering and charity days -Holiday Buy Scheme - up to 5 days a year -Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries. -Refer a Friend scheme – worth £500 per referral -GEMS – Internal recognition scheme with vouchers for Amazon and retail/dining -Bike To Work Scheme -Medicash - Health cash plan - Benefits covered include dental, optical, physiotherapy and a health & wellbeing. -Access to Flex Benefits: Discount Shopping, Gym, Mobile, Family Activities, Insurance, Dining Experience, Car Leasing and Breakdown Cover. -Extensive Learning & Development opportunities, including opportunities for progression.

About Emcor Uk

-Founded as a pioneering force in the facilities management industry, EMCOR UK has evolved into a trusted partner for a wide range of sectors. -With a robust portfolio in engineering and energy services, EMCOR UK excels in providing sustainable and innovative solutions to complex challenges. -Their expertise spans across commercial, residential, and industrial properties, offering tailor-made solutions that meet unique client needs. -EMCOR UK is known for delivering high-value projects, including critical infrastructure, energy-efficient systems, and comprehensive maintenance services. -The company is part of the global EMCOR Group, leveraging international resources while maintaining a strong local presence in the UK. -Recent standout projects include transforming energy use in large commercial facilities and providing state-of-the-art utilities management for both private and public sectors.

Sector Specialisms