Chief Operating Officer, Multifamily Asset Services

Overview

Lead operational excellence and growth for multifamily asset services portfolio.

Key Responsibilities

• budget monitoring
• regulatory compliance
• infrastructure design
• benchmarking tools
• kpi management
• risk mitigation

Tasks

-Collaborate with the President, CRO, CFO and Region Leaders to provide the operational tools and resources needed to monitor, measure and achieve financial goals and manage budgets. -Ensure full adherence to federal, state, and local regulations in corporate and on- site operations. -Work closely with the Employee Health & Safety and Learning & Development teams to champion rigorous safety protocols and uphold high-quality standards across all operational areas. -Design and enhance infrastructure capabilities to support scalable growth and adapt to evolving business demands. -Develop benchmarking tools to measure progress and performance. -Standardize operating procedures and best practices across regions. -Engage and collaborate with functional partners across the organization and build strategic alignment. -Establish and stand-up training programs to ensure full compliance across all operational processes. -Ensure the organization’s operational processes and procedures effectively support the achievement of key performance indicators (KPIs) such as occupancy, rent growth, NOI, and expense control. Continuously assess the effectiveness of the operations, identify areas for improvement, develop and implement solutions, and lead through the change process. -Keep abreast of new and emerging trends that will transform the industry. Innovate and proactively adapt operations to position our business to thrive in the evolving environment. -In partnership with the Executive Managing Directors, mentor and develop the Region Operations Leaders. -Partner with the global legal and risk teams to drive excellence in assessments, insurance and contract management. -Attract, recruit, and retain top talent while fostering career development. -Assess and validate market opportunities and support expansion through M&A and service growth. -Partner with Regional and City Leaders to address local opportunities and challenges. -Monitor and assist in analyzing financial performance at both property and portfolio levels to identify cost-saving opportunities and operational efficiencies. -Drive cross functional collaboration to implement systems, tools, and people strategies. -Champion business transformation by adopting a data-driven approach to assessing and implementing tools, systems, and processes. -Oversee and maintain the Master Insurance Policy for Multifamily, ensuring accuracy, continuity and alignment with organizational guidelines. -Promote leadership continuity and succession planning. -Anticipate and mitigate operational risks while addressing client concerns with agility and professionalism. -Cascade all operations initiatives to the COE and in-region operations teams. Ensure teams are trained, resourced, and empowered. -Lead the Multifamily Operations Center of Excellence (COE) team, collaborating with Transformation and Centralization teams.

Requirements

• bachelor's
• erp
• financial analysis
• p&l
• strategic thinking
• leadership

What You Bring

-10+ years of experience in business management and real estate. -Bachelor’s degree in business administration or related field. -Strong understanding of human capital and compliance environments. -Proven expertise in financial analysis, P&L ownership, and budgeting. -Strong Interpersonal and Communication Skills -Proficient with the practices, policies, and procedures used within the Asset Services industry. -Ability to inspire and motivate others to perform well and accept feedback from others -Strategic Thinking & Business Acumen -Experience with ERP systems or complex IT infrastructure. -Ability to manage quality by looking for ways to improve and promote quality and demonstrate accuracy and thoroughness -Demonstrated leadership ability and uncompromised ethical standards; ability to delegate work assignments, give authority to work independently, set expectations and monitor delegated activities -Financial Acumen & Operational Excellence

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About Cushman & Wakefield

-With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight. -Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management. -The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare. -A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.

Sector Specialisms