Technical Training Specialist – Service Operations

Overview

Deliver and develop technical training for service teams across New England.

Key Responsibilities

• training delivery
• program evaluation
• process training
• documentation
• training platform
• travel

Tasks

-Continuously evaluate and improve training programs and materials. -Deliver engaging in-person and remote training to new and existing service employees. -Develop and lead service process training classes to ensure consistency across branches. -Collaborate with internal teams to create and refine process documentation. -Participate in Service Department Procedure and Training Committees. -Utilize Caterpillar’s online training platform to assign and track employee progress. -Travel to various Milton CAT locations as needed.

Requirements

• e-learning
• driver's license
• microsoft office
• problem solving
• presentation
• training

What You Bring

-Ability to develop training and utilize E-Learning -Dynamic presentation skills with strong public speaking & overall communication skills -Must have a valid driver’s license and a clean driving record -Prior industry experience preferred but not required. -Ability to travel to other Milton CAT locations as needed -Proficient in the use of a computer and related software (Word, Excel, etc.) -Strong problem-solving skills -Detail oriented with a high level of accuracy -Ability to train new subjects and concepts to all employees and drive consistency in process execution -Good organizational skills -Ability to perform duties with a sense of urgency, exceeding customer expectations -Ability to work with minimal supervision

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About Milton Cat

-A third-generation family-run business, it expanded through strategic acquisitions into six states. -Today it operates two core divisions – Earthmoving and Power Systems – across 15 locations in the Northeast. -Projects span construction, quarrying, forestry, municipal services, marine engines, and custom power generation. -Their Power Systems arm delivers generators, air compressors, and bespoke power solutions for industrial and marine clients. -Milton CAT machinery powers everything from logging camps and ferries to data centers and nuclear facilities.

Sector Specialisms

Security Clearance

-background check and drug test required as part of pre‑employment process.