Financial Service Representative

Overview

Handles accounting, billing, and customer service functions for water utility finances.

Key Responsibilities

• billing adjustments
• dispatch logging
• work orders
• payment processing
• amr analysis
• lien certification

Tasks

-Research disputed matters on accounts to determine necessary adjustments and abatements. Notifies customers of adjustments and abatement results. Enters adjustments in computerized billing system. -Dispatches and logs calls for field employees. -Opens/closes/prints work orders for field investigations or meter and MTU replacements. -Prepares, copies, files, sends, and handles customer response to various types of notices and letters regarding access to meters, consumption and termination of water service. -Resolves all internal/external inquiries; assists supervisor in reconciliations and journal entries as necessary. -Communicates with bank representatives to request copies, credit memos, debit memos and resolve bank errors. Downloads online payment files and maintains online payment journal. -Interacts with customers and other employees to properly process payments. -Reviews and accepts or rejects the billing register prior to bills being printed. -Coordinates investigations with revenue protection department. Calculates, processes and files Lien Certificates. -Reviews credit balances for refund and transfer approval. Accepts cash and check payments from customers at cash booth. Trains new cashiers and ensure procedures are followed. -Operates computer, printer, telephone, copier, fax machine and all other standard office equipment. -Receives, sorts, opens and redistributes mail. Records deposits and prepares total daily reports. Processes returned payments and communicate with customer if necessary. Cashes out at end of shift and prepares armored car pickup. -Scans and processes W-9 forms as required and tracks new vendor addresses. -Prepares bills and postage summary for mail house. -Makes frequent contact with other departments, the general public and auditors. -Assists in training of other staff. -Provides booth coverage and security. Researches and resolves water and sewer account issues. Reviews and resolves questions received from Customer Service or Collections regarding refunds, transfers and payment applications. -Processes lien applications and schedules sale readings with customers. -Reviews the meter reading error warning list and makes necessary corrections. -Processes approved discount applications. -Processes non-purchase order and purchase order invoices; prepares purchase order invoices payment by matching to corresponding PO paperwork and proper approvals. -Reviews automatic meter reading reports, analyzes consumption trends, and calculates adjustments as needed. Reviews and processes adjustments to accounts. -Maintains various files and logs, including hard copies, scanned files, and digital photos.

Requirements

• adaptability
• versatile
• task flexibility

What You Bring

-Performs similar or related work as required, directed or as situation dictates.

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About Boston Water & Sewer Commission

-A pivotal service provider, delivering essential water and sewer services to the city of Boston. -Specializes in infrastructure maintenance, including water treatment plants, pumping stations, and sewer systems. -Invests in sustainable solutions, upgrading systems to address growing environmental and infrastructure challenges. -The Commission's operations impact residential, commercial, and industrial sectors, ensuring that clean water reaches every part of the city. -Notable for its focus on modernizing the city's aging water infrastructure, with millions of dollars dedicated to renewal projects. -Handles emergency water shut-offs, water quality monitoring, and repairs to minimize disruptions to residents. -Operates several initiatives to conserve water and improve efficiency, benefiting both the environment and the community.

Sector Specialisms