Residence Supervisor

Overview

Supervise daily operations and staff at a luxury student residence.

Key Responsibilities

• strategic planning
• operational audit
• customer relations
• product knowledge
• team coaching
• performance reporting

Tasks

-Work with the management team to set, evaluate, operations, logistics, projects and overall strategic goals. -Audit and oversee, operational practices and makes suggestions for improvements to the management team. -Connect with customers and develop strong relationships to encourage a strong Vita Student community. -Maintain strong knowledge of company products and services, offering support and information to team members. -Create an atmosphere centred on delivering first class service. -Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts. -Supervise team members with operational duties, providing feedback where necessary and reporting team performance to management. -Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times.

Requirements

• self‑motivated
• detail‑oriented
• communication
• problem solving
• customer service
• leadership

What You Bring

-Be highly self-motivated and flexible -Possess high personal standards and attention to detail -Have excellent communication and problem-solving skills -An experienced customer service professional, well-versed in delivering premium experiences to residents & guests. -We’re not looking for professional cleaners, but need people who can demonstrate a hands-on, proactive approach to maintaining the cleanliness and safety of communal areas. -You must be a strong team player with a passion for working with people and customers -Whilst we aren’t necessarily looking for an experienced manager, we are looking for someone who has played a key role in supporting, mentoring, guiding and coordinating colleagues in a Supervisory / Team Leadership role.

People Also Searched For

About Vita Student

-Modernising characterless student halls into vibrant, amenity-rich homes. -Specialises in residential student accommodation entwined with hospitality-style amenities. -Standout: Career-launching events and alumni support, including a global network. -Unusual detail: Repurposes disused offices into high-rise student hubs with gyms, cinemas, coworking spaces.

Sector Specialisms

Visa Sponsorship

-no right to work sponsorship is offered. -applicants requiring sponsorship will not be considered.

Security Clearance

-employment offers are subject to satisfactory pre‑employment checks. -includes disclosure & barring service (dbs) checks.