Front Desk Attendant

Overview

Front desk staff providing resident support, safety, and administrative duties.

Key Responsibilities

• security monitoring
• emergency response
• resident services
• front desk
• incident reporting
• key distribution

Tasks

-Greet residents, guests, and service partners in a professional and welcoming manner -Respond to resident inquiries, concerns, and requests promptly and with empathy, maintaining professionalism at all times. -Answer and route telephone calls and miscellaneous questions from residents, staff, vendors, and the public events -Collaborate with Property Management and the supportive services provider to support onsite programming and community -Respond appropriately to emergency situations and provide crisis intervention, including de-escalation and contacting appropriate authorities or on-call staff when needed -Monitor building entryways, cameras, and common areas to ensure resident and property safety -Provide security monitoring of the building inside and outside, including rounds several times per shift -May occasionally involve responding to emergencies or incidents requiring physical activity (e.g., walking rounds, lifting up to 25 lbs). -Support resident move-ins and move-outs, including key distribution, forms, and documentation. -Work is performed primarily on-site at the property's front desk and common areas -Communicate issues and pertinent details to property management staff in a timely manner, including updating the logbook, completing incident reports, or notifying supervisors directly via email or phone.

Requirements

• human services
• ba/bs
• crisis management
• flexible
• high school
• youth experience

What You Bring

-Strong sense of personal and professional boundaries. -Experience working with young adults (ages 18-24) and/or individuals experiencing homelessness, housing instability, or trauma strongly preferred -Pursuit of or completion of a BA/BS degree in Human Services, Social Work, Education, or a related field (additional experience may substitute for education). -Ability to identify crisis situations and provide appropriate support, including de-escalation and engaging law enforcement when necessary -Some progressive experience in Human Services, Supportive Housing, Property Management, or related fields. -High School Diploma or GED required -Flexible and adaptable to changing needs, schedules, and priorities

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About Project For Pride In Living (Ppl)

-Over decades, the organization evolved from a housing renovator to a hybrid developer and supportive services provider. -Residents benefit from on-site services, including job coaching, youth tutoring, financial counseling, and homeownership support. -Typical projects range from housing renovations to constructing new quality rentals across Twin Cities suburbs.

Sector Specialisms