Soft Services Executive

Overview

Coordinate and manage housekeeping, landscaping, and vendor services to ensure quality and compliance.

Key Responsibilities

• attendance reporting
• cleaning supervision
• vendor coordination
• policy documentation
• report management
• customer feedback

Tasks

-Maintaining / preparing monthly attendance summary record for salary. -Ensure that janitor closets and storage areas are always maintained in a neat and orderly manner. -Plans, schedules, inspect and assigns work to subordinate supervisors and/or teams. -Monitor that the staff is cleaning as per standards, ensuring that the surfaces are maintained to enhance their longevity. -Schedule weekly vendor meetings to discuss on daily issues if any. -Assisting in preparing and developing the documentation of standard policies and procedures -Assisting in improving and monitoring procedures to ensure the cost-effective and efficient services. -Manage landscaping and gardening. -Regularly brief all staff regarding their duties, designated areas of work and special instructions if any. -Prepare and implement various checklists, at the frequency instructed in the suggested formats. -Taking daily property rounds, co-ordinating with the team to close any matters related to cleaning. -Ensure the housekeeping staff is well groomed. -Maintaining daily/monthly reports, i.e. DMR and MMR and sharing same with Property Manager and client. -Take feedback - customer needs assessment and evaluation of customer satisfaction levels. -Developing and mentoring new and subordinate vendor staff -Making sure that all customer queries are well-investigated and resolved. Escalating queries to appropriate supervisors if need be.

People Also Searched For

About Jll

-Founded over 200 years ago, JLL has become a global leader in real estate services and investment management. -With a presence in over 80 countries, JLL offers a wide range of services, including property management, advisory, and capital markets. -JLL manages iconic properties like the Shard in London and works with Fortune 500 companies to optimize real estate portfolios. -The company is known for its innovative solutions in real estate technology and sustainability. -Typical projects include large-scale urban developments, corporate relocations, and infrastructure advisory. -JLL has pioneered the integration of data-driven insights into real estate decision-making. -The company’s expertise spans across diverse sectors, such as residential, commercial, industrial, and infrastructure. -Notable for its long-standing history, JLL continues to shape the global real estate landscape.

Sector Specialisms