In Room Server

Overview

Serve in‑room dining orders, ensuring courteous, efficient delivery and guest satisfaction.

Key Responsibilities

• order delivery
• guest communication
• station setup
• tray retrieval
• quality assurance
• complaint handling

Tasks

-Deliver orders according to established standards. -Call all guests before delivery of order. -Assist order taker in the answering of the telephone while maintaining the established standards. -Prepare work station in anticipation of the day’s business. Stock work areas with china, glassware, linen, coffee pots, napkins and ensure that stock is clean and polished. -Retrieve trays on a timely basis. -Ensure quality of food & beverage being delivered and communicate with Manager/Captain/Kitchen. -Prepare and deliver amenities. Replenish as needed. -Ensure overall guest satisfaction. -Set trays and tables according to established standards. -Maintain a friendly and warm demeanor at all times. -Check VIP list, and communicate orders to the kitchen and the next room service shift. -Communicate guest needs to proper department. -Perform opening and closing duties according to established side work checklist. -Employees must at all times be attentive, friendly, helpful and courteous to all guests, managers and fellow employees. -Handle guest’s complaints and communicate to management.

Requirements

• problem solving
• communication
• high school
• menu knowledge
• initiative
• physical stamina

What You Bring

-Ability to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly, to lift, carry, push, pull or otherwise move objects. -Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary. -Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives. -Must be able to maintain confidentiality of information. -Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner. -Must be able to cross-train in other hotel related areas. -Must be able to show initiative, including anticipating guest or operational needs. -Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. -Ability to stand during entire shift. -High School diploma or equivalent and/or prior experience in a hotel or related field preferred. -Have a thorough knowledge of menus and current specials and up-sell items to guests.

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Benefits

-Flexible and long hours sometimes required.

About Highgate

-Specializes in identifying and unlocking value across the hospitality and real estate sectors. -Has a strong presence in major markets worldwide, with a diverse portfolio spanning luxury, boutique, and extended-stay properties. -Expertise includes hotel operations, development, asset management, and investment strategies. -Approach focuses on strategic acquisitions, partnerships, and repositioning of underperforming assets. -Notable projects include the management of high-end hotels in prime locations, ranging from urban centers to resort destinations. -Known for innovative strategies and the ability to transform and enhance real estate properties. -Continuously leverages market insights and technology to stay at the forefront of the hospitality and real estate industries.

Sector Specialisms