Customer Service Advisor

Overview

Remote advisor handling calls, appointments and issue resolution for water services.

Requirements

• administration
• customer service
• team player
• interpersonal
• call centre
• languages

What You Bring

-Do you have proven administration and customer service skills? -Are you a team player with strong interpersonal skills? -Have you gained experience in a call centre or customer service environment? -Additional spoken languages would be advantageous

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Benefits

-Online GP service, 24 hours a day, 365 days a year -Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! -Matched or contributory pension scheme -Discretionary bonus scheme -Cycle to work, salary finance and give as you earn schemes -Enhanced maternity, paternity leave and adoption leave -25 days annual leave plus bank holidays -My Rewards portal, access to 1000’s of retail discounts -Reward and recognition scheme -Employee assistance programme -Recommend a friend - get rewarded for introducing people to us! -Life assurance

About M Group Water

-Specializes in delivering essential water infrastructure services across the UK. -Grown to become a leader in improving water management systems with a focus on comprehensive solutions. -Provides design, installation, maintenance, and repair of water networks. -Services span sectors including utilities, infrastructure, transport, and heavy civil works. -Known for collaboration and delivering complex, impactful projects. -Recognized for expertise in water resources and large-scale infrastructure projects. -Innovative approaches to improving efficiency and sustainability in water management. -Teams have worked on high-profile projects across the UK to modernize critical water infrastructure.

Sector Specialisms

Interview Process

-assessment day on monday 24th november 2025, two sessions: 8:45am‑12:00pm and 12:45pm‑4:00pm

Security Clearance

-candidates will undergo third‑party background checks -drug and alcohol testing may be required during induction