Property Support Administrator

Overview

Provide admin support and customer service for property management office.

Key Responsibilities

• key management
• property inspections
• advertising
• sales viewings
• email management
• office operations

Tasks

-Manage and record the movement of keys to and from contractors, tenants, landlords and Property Managers. -Offer walk-in client’s advice and guidance and resolve issues where possible or pass clients to colleagues for further advise if required. -Open and close the office as per the procedure. -Print out and manage property window card displays. -Answer calls into the PM and sales line. -Send home reports to potential sales viewers and book sales viewings. -Order Let Boards / let by stickers and arrange removal of let boards. -Advise of office supply requirements (coffee, tea, stationary etc) -Provide administrative support to colleagues within the team. -Ensure that the key management process is followed. -Attend and respond to emails into the Glasgow Team inbox and escalate where needed. -Manage mail received and forward to the appropriate team. -Book and amend property inspections. -Prepare adverts ahead of marketing and advise portfolio team of any issues. Update the advertising spreadsheet.

Requirements

• ms word
• excel
• outlook
• it skills
• property management
• communication

What You Bring

-Professional and presentable -Excellent written and verbal communication which is in keeping with the professional image of the business. -Good attention to details, an ability to use business systems to steer decision making -Strong IT skills, MS Word, Excel -An ability to relay information with confidence and when required to seek support from peers to ensure the correct information is delivered. -A born multi-tasker with an ability to deal with multiple demands on their time and thrives in fast paced environment. -Strong administration and coordination skills -Excellent customer services skills -Excellent time management, organisational and prioritisation skills -Ideally at least 1 year’s Property Management experience but not essential, it is preferable and will make the transition for the successful applicant easier with some sector knowledge. -Current legal right to work in the UK. -Good knowledge of Microsoft Outlook, Word and Excel and be competent in learning new operating systems to ensure they can get to grips with our management software. -Reliable, flexible and friendly

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Benefits

-Celebrate your loyalty with special days and celebrations for length of service. -We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career. -Planning for retirement? We've got you covered with that important pension pot. -Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday. -Get the latest gadgets and appliances with our Smart Tech Scheme. -Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health. -You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles. -We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF. -Our Employee Assistance Programme offers free counselling support sessions. -And of course, we like to have a little fun too! Our company socials bring our people together. So, work hard, and then socialise even harder!

About Dj Alexander

-Initially focusing on lettings, the company now offers a full range of services, including property management and estate agency. -Their residential services span from lettings to property sales, catering to both tenants and property owners. -Known for their comprehensive market knowledge and customer-focused approach, they have become a trusted name in property. -The company’s growth reflects its ability to adapt and provide tailored solutions for both landlords and tenants. -They’ve handled high-profile properties and developed strong relationships with developers, investors, and clients alike. -DJ Alexander is synonymous with reliability, professionalism, and a deep understanding of the UK property market.

Sector Specialisms