Account Manager

Overview

Lead client relationship, oversee technical services, manage P&L.

Key Responsibilities

• financial management
• supplier performance
• project oversight
• technical leadership
• client relationship
• operational excellence

Tasks

-Financial & P&L Management – Deliver cost-effective solutions while maintaining outstanding customer satisfaction to meet the required budgets in terms of revenue and margin. -Manage Supplier Performance – Ensure third-party contractors adhere to strict safety, quality, and compliance standards. -Project Oversight – Lead and coordinate all site activity, audits, and inspections to maintain top-tier service. -Technical & Engineering Leadership – Provide expert solutions, oversee remedial and reactive works, and drive innovation to the benefit of both NG Bailey and the clients -Own & Develop the Client Relationship – Foster a "one-team" approach to service delivery. -Drive Operational Excellence – Ensure best-in-class technical maintenance services that exceed SLA and KPI targets.

Requirements

• budgeting
• m&e
• iosh
• leadership
• communication
• fm

What You Bring

-Financial Acumen: Proven ability to manage budgets and deliver cost-effective solutions, including WiP, Debt and day to day budget control. -Experience in managing mobile delivery across diverse locations and multiple client interfaces. Experience in Managing Agent accounts will be an advantage. -Compliance Knowledge: Familiarity with statutory and legislative requirements, with IOSH/NEBOSH qualifications desirable. Sound knowledge of SFG20 desirable -Technical Skills: Recognised apprenticeship/training in Mechanical & Electrical (M&E) services, backed by industry qualifications. -Communication: Exceptional written and verbal communication skills, with the ability to present information clearly and build strong relationships at all levels. -Leadership: A proactive leader with experience managing multidisciplinary teams and third-party suppliers. An industry recognised management qualification desirable. -Experience: Strong management experience gained within the FM arena or similar with excellent organisational skills.

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Benefits

-Pension with a leading provider and employer contribution -Competitive Salary + Car / Car Allowance + Flexible Benefits -Personal Wellbeing and Volunteer Days -Private Medical Insurance -Life Assurance -Free 24/7 365 Employee Assistance Program to support mental health and well-being (including counselling sessions and legal advice) -Flexible benefits to choose from inc: Dental Insurance, Gym Membership, Give As You Earn, Travel Insurance, Tax Free Bikes. -25 Days Holiday + Bank Holidays with an option to Buy/Sell additional days

About Ng Bailey

-Delivers complex, large-scale projects across the UK. -Work spans the full asset lifecycle, including engineering design, offsite manufacturing, and maintenance. -Projects include EV charging hubs, rail signalling systems, and critical infrastructure installations. -Specialisms cover rail, IT services, facilities management, energy, electric vehicles, and infrastructure. -Historic headquarters at Denton Hall blend heritage architecture with modern command centre capabilities. -Recognized for renowned apprenticeship schemes and a proprietary BIM portal showcasing digital expertise.

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