Confidently discuss commercials with customers, negotiate renewal terms, and effectively articulate the value proposition of our products and services. Identify and capitalize on upsell and cross-sell opportunities to expand customer relationships and drive revenue growth.
Accurately forecast renewal rates and maintain a detailed pipeline of upcoming renewals.
Develop and execute comprehensive renewal strategies for a portfolio of assigned accounts, ensuring timely and successful renewals.
Effectively navigate and resolve challenging customer situations, including objections and potential churn risks.
Proactively engage with customers to understand their business needs, identify potential challenges, and address any concerns related to their existing contracts.
Collaborate closely with internal teams, including Sales, Customer Success, and Finance, to ensure a seamless and efficient renewal process.
Requirements
salesforce
7+ years
saas
commercial acumen
communication
leadership
Ability to take lead in mitigating escalated enterprise customers requiring cross functional stakeholder
Strong commercial acumen with experience in contract negotiations and management.
7+ years in renewals, account management, or a similar customer-facing role—preferably in SaaS.
Proficiency in CRM tools like Salesforce and a passion for delivering exceptional customer experiences.
Excellent communication and relationship-building skills, even in challenging conversations.
Proven track record of exceeding renewal targets and driving revenue growth.