Renewals Manager

Description

• Confidently discuss commercials with customers, negotiate renewal terms, and effectively articulate the value proposition of our products and services. Identify and capitalize on upsell and cross-sell opportunities to expand customer relationships and drive revenue growth.
• Accurately forecast renewal rates and maintain a detailed pipeline of upcoming renewals.
• Develop and execute comprehensive renewal strategies for a portfolio of assigned accounts, ensuring timely and successful renewals.
• Effectively navigate and resolve challenging customer situations, including objections and potential churn risks.
• Proactively engage with customers to understand their business needs, identify potential challenges, and address any concerns related to their existing contracts.
• Collaborate closely with internal teams, including Sales, Customer Success, and Finance, to ensure a seamless and efficient renewal process.

Requirements

• Ability to take lead in mitigating escalated enterprise customers requiring cross functional stakeholder
• Strong commercial acumen with experience in contract negotiations and management.
• 7+ years in renewals, account management, or a similar customer-facing role—preferably in SaaS.
• Proficiency in CRM tools like Salesforce and a passion for delivering exceptional customer experiences.
• Excellent communication and relationship-building skills, even in challenging conversations.
• Proven track record of exceeding renewal targets and driving revenue growth.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance