Property Manager - West Pine Lofts

Overview

Oversee multifamily property operations, lead team, manage budgets, and ensure resident satisfaction.

Key Responsibilities

• report generation
• budget management
• property inspections
• construction collaboration
• marketing strategy
• resident communication

Tasks

-Exhibit “servant-first” leadership by putting the needs of the team first, providing training and feedback to continually enhance individual and overall performance, and ensuring all necessary resources are available to meet KPIs, improve service quality, and exceed resident expectations. -Abide by Mills policies and procedures and all laws pertaining to Fair Housing, the Americans with Disabilities Act, etc. -Maintain positive communication with residents and provide excellent service through courteous and timely responses to resident needs and concerns. -Support the maintenance team by inspecting grounds for curb appeal, property safety and appearance, assisting with property cleanliness, picking up litter, and communicating service needs. -Produce daily and weekly reports, send resident communications, and coordinate resident functions. -Direct and oversee all aspects of the property’s operations, including processes, supervision, and coaching of team members. -Maintain accurate and in-depth knowledge of the property, other Mills properties, and the local market and competitors. -Review staff performance regularly, communicate expectations, and hold team members accountable through training, mentoring, and performance management. Maintain profitable operations by meeting KPIs and managing the property’s budgets. -Collaborate with the Construction/CapEx team regarding new developments and/or property rehabilitation projects. -Participate in property inspections with lenders, investors, and senior leadership; resolve issues as needed. -Partner with the marketing team to utilize creative marketing and social media strategies, thereby increasing qualified property traffic and improving closing ratios.

Requirements

• leadership
• cam certification
• budget management
• negotiating
• multi-family
• 5+ years

What You Bring

-Demonstrated leadership and coaching skills, with the ability to mentor and develop others -CAM or RAM certification preferred, but not required -Minimum of two years’ leadership experience -Track record of budget management, including P&L and financial forecasting -Strong negotiating, interpersonal, written, and compelling verbal communication skills -Valid driver’s license -Proven ability to maintain composure and solve problems with keen insight when faced with obstacles -High school diploma or GED; college degree preferred -Adept at building relationships and working in a team environment, with a proven track record of sharing ideas, providing encouragement, building on others’ ideas, giving due appreciation, and bringing out the best in others -Five years’ experience in multi-family property management or a similar field, including at least two years’ leasing experience

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Benefits

-Discounts – 20% housing discount (*select communities) -Go the Extra Mile -Base Pay – Your regular salary or hourly wage, paid on our standard payroll schedule -Benefits – Employer-paid benefits, including health, dental, vision, life insurance, and disability coverage for full time team members, Employee Assistance Program -Paid Time Off (PTO) – Vacation, sick time, and personal days (Accrue 18 days first year) -Team Member Assistance Fund – For team member qualifying events when criteria is met -Pet Insurance - Discounted options -Paid Holidays – Thirteen paid holidays per year -Professional Development – Training, certifications, or career development investments tailored to specific roles and development plans -Health Savings Account (HSA) – Employer contributions -Stipends – Vehicle and mobile device stipends and mileage reimbursement for eligible team members -Retirement Contributions – 401(k) employer sponsored plan and contributions -Vacation Travel Incentive Program – travel/vacation voucher for team members when key tenure milestones are reached -Incentive Pay – KPI/Performance-based bonuses, maintenance emergency call back pay and multi-site support incentive pay – all for eligible team members only -Other Perks and Allowances – Work clothing allowances, referral bonuses and team events, milestone anniversary gifts

About Mills Properties

-Founded in 1979, the company has grown into a Midwest multi‑family housing specialist. -Operates around 30 apartment communities across St. Louis, Columbia, and Kansas City. -Specializes in third‑party management—overseeing auditing, marketing, maintenance, HR, and finances. -Typical projects include studio to 3‑bedroom apartments, townhomes, and lofts with amenities like pools and dog parks. -Leadership is multi‑disciplined, with backgrounds in real estate development, construction, and property operations. -Awarded multiple times by the St. Louis Apartment Association for management excellence. -Focuses on enhancing older properties through renovations rather than large‑scale new builds. -Manages a user‑centric resident experience with attentive onsite teams and pet‑friendly communities.

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