General Manager

Overview

Lead on‑site daily operations for Via’s intermodal transit service, managing teams and performance.

Key Responsibilities

• scheduling
• reporting
• kpi tracking
• dispatch management
• operations management
• team leadership

Tasks

-Lead, coach and develop an engaged team of drivers, fostering a collaborative, cohesive, and energetic environment. -Prioritize operational issues as a real-time point of contact for drivers and dispatchers and provide creative solutions for scheduling of a round-the-clock team -Prepare reports and analyze data to improve operational processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction. -Develop clear metrics for the team and visibility into results against KPIs and priorities to the on a weekly basis -Liaise closely with Via senior management and Via’s external partners -Manage and mentor the on-site team of dispatchers and shift managers -Be the face of the operation; develop relationships with driver partners, customers, community leaders, and local organizations -Ensure compliance with all relevant federal, state, local and company policies, procedures and regulations on service operations -Manage the on-site daily operations of Via’s service on behalf of our partner

Requirements

• bachelor's
• 6+ years
• leadership
• communication
• self-starter
• multitasking

What You Bring

-You are a savvy and tactful communicator: you intuitively find the right tone in every situation -Experienced operator, with at least 6-8 years of experience and hold a Bachelor's degree -You are an independent self-starter, you thrive in fast-paced environments and feel comfortable with a very high level of responsibility -You are an experienced and exceptional leader: people love working with you and for you, and you have extensive experience leading support teams -You are effective at managing multiple tasks simultaneously; you can delegate, prioritize, and take responsibility -You have a proven track record of managing teams (at least 3-5 years) and developing people - you know how to motivate and get the best work out of every person who you work with

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Benefits

-Salary Range: $130,000 - $165,000 per year -Final salary will be determined by the candidate’s experience, knowledge, and skills. Salary reflected does not include equity or variable pay, where applicable -We are proud to offer a generous and comprehensive benefits package, including free medical plans and 401K matching.

About Via

-Founded in 2012 as a ridesharing app with algorithm-driven route optimization. -Transitioned from consumer services to a B2B TransitTech provider for public and private transit systems. -Enables microtransit, paratransit, school and employee shuttles, and non-emergency medical transport. -Technology is used across five continents, demonstrating scalability and adaptability to diverse mobility needs. -Known for transforming traditional fixed-route systems into dynamic, demand-responsive transit networks.

Sector Specialisms