Customer Success Manager, Mission Critical

Overview

Manage deployment and success of Buildots platform for a major construction client

Key Responsibilities

• client management
• user onboarding
• platform adoption
• data insights
• product feedback
• project operations

Tasks

The position is responsible for overseeing the deployment and day-to-day success of Buildots on a major client project. You will guide teams through platform adoption, support site operations, and ensure our technology is effectively integrated into project workflows. This role requires strong technical acumen, client-facing skills, and a proactive approach to optimizing project performance. -Lead the relationship, implementation, and success of one of Buildots’ largest clients. -Efficiently handle onboarding of new users, driving seamless adoption of the technology, including training of on-site users on how to use the system and make the most out of it. -Continuously work to identify ways to maximize the platform's value for the clients, and map unique needs critical to making Buildots the focal point of their processes. -Responsible for the smooth operations of the project and primary point of contact for the entire project team. -Gain insights from data and the use of the system on projects and feedback to the product team to influence the product’s roadmap and features.

Requirements

• vdc manager
• civil engineering
• 5+ years
• dallas
• analytical skills
• communication

What You Bring

-Fast thinking, problem solver, ability to pass on information to the relevant internal teams for action -Great analytical and technical skills -You must be located in or near Dallas and be able to visit the project site 4 days a week -Experience as a VDC Manager in construction projects - Advantage -Understand the complexities and work with our internal project managers to best configure the system to support these projects. -People and communication skills, comfortable having conversations with a diverse range of clients across different roles, countries, and cultures in person, over the phone or on video calls to deliver complex messages. -Background of at least 5 years in Civil engineering /construction project management -Proactive and independent achiever, self-learner, able to handle a task from idea to production, able to take ownership of the tasks at hand

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About Buildots

-By mounting 360° cameras on hardhats, their AI platform converts on‑site visuals into actionable progress tracking and delay forecasts. -They integrate deeply with planning tools like Primavera and Microsoft Project to align plans with on‑site reality. -Their system has flagged misplacements (like wrongly installed outlets) and uncovered schedule stalls before they became costly.

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