Head of Renewals, APAC

Overview

Lead renewals function, drive revenue retention, manage team and M&A integration.

Key Responsibilities

• team leadership
• pipeline management
• process optimization
• technology enablement
• m&a integration
• revenue retention

Tasks

-Lead, mentor, and develop a team of 4 Renewals Specialists with clear performance metrics and career progression pathways -Analyse renewal metrics, trends, and root causes of churn to inform retention strategies -Build a high-engagement, results-driven team culture while maintaining accountability for renewal targets -Set renewal targets and develop strategies to maximize gross revenue retention (GRR) and net revenue retention (NRR) -Own renewals pipeline management, ensuring accurate forecasting and timely customer engagement -Elevate the renewals function through process improvement, technology enablement, and team capability development -Work closely with Customer Success Managers to develop renewal strategies tailored to customer health and risk profiles -Foster collaborative relationships across the business -Partner with finance and sales leadership to forecast and track renewal pipeline and revenue -Manage the transition and consolidation of renewal systems, data, and customer information -Implement best practices in renewal management and reporting cadence to support board-level visibility -Maintain business continuity during organizational change and restructuring -Conduct regular performance reviews, provide coaching, and identify training and development needs -Lead high-value renewal negotiations and escalations, particularly with enterprise accounts -Work with acquired company leadership to align renewals processes, systems, and KPIs -Lead the integration of renewals processes following M&A activity, standardising approaches where beneficial while respecting acquired company cultures -Liaise with CS & Sales leadership on customer disputes and escalations, representing the renewals function with authority -Navigate integration challenges across newly acquired business entities at varying stages of integration

Requirements

• renewals
• account management
• m&a
• change management
• leadership
• cross-functional

What You Bring

-8+ years in renewals, account management, or customer success with demonstrated experience in organizations undergoing frequent M&A activity -Experience navigating organizational change and maintaining renewal performance during periods of transformation -Manage cross-functional complexity with sensitivity to organizational politics and change management -Proven track record of managing renewals complexity across multiple business entities at different stages of integration -Demonstrated ability to mentor and develop high-performing teams -5+ years in a leadership or senior management role with responsibility for team performance and revenue outcomes -Experience managing cross-functional stakeholder groups, including Sales, Finance, and senior leadership

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About Ideagen

-Headquartered in Nottingham, with offices across the UK, US, Australia, India, Malaysia, UAE and Europe. -Crafts information‑management and GRC solutions—like Q‑Pulse, Coruson and Pentana—that streamline compliance and risk workflows. -Notable projects include deploying audit & risk platforms across major airlines, pharmaceutical firms and defence contractors. -Specialises in highly regulated sectors—aviation, financial services, life sciences, healthcare, manufacturing and defence. -Owned by HgCapital since mid‑2022, combining PE backing with a track record of annual revenue and profit growth.

Sector Specialisms