Customer Success Representative – Contract Renewals. at Johnson Controls in Brampton, Ontario, Canada | CAD24-34 | Kablio

Role

Description

account management

service delivery

reporting

contract optimization

retention management

customer growth

Determine customer needs and develop sales strategies to meet those objectives.
Adhere to current Johnson Controls policies, procedures, products, programs, and services.
Interface effectively with district operations to deliver and improve service delivery.
Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g., key decision-makers, equipment, service contract, history, etc.).
Report progress and metrics to operation and corporate teams on a weekly and monthly basis.
Identify opportunities to optimize contract terms, pricing, and service levels during renewals.
Manage all retention activities within an assigned service agreement customer base of $3M-$5M.
Monitor contract expiration dates and proactively engage stakeholders to initiate renewal discussions.
Responsible for retention, customer satisfaction, and growth within the customer base.
Work closely with front sales team to address customer needs in terms of upgrades or expansion

Requirements

3+ years

negotiation

hvac

fire alarm

communication

certification

Experience dealing and negotiating contracts
3+ years in account management, customer success, or contract renewals, in fire/security or related technical services (HVAC, building automation) in Canada.
Ability to travel up to 40%.
Excellent communication skills and ability to quickly qualify opportunities.
Ability to sell intangible services.
High school diploma or professional training certification in the fire alarm domain.
High degree of self-discipline. Independent, creative thinker.

Benefits

Company vehicle
Comprehensive benefits package including, medical, dental, and vision care - Available day one
Paid vacation/holidays/sick time - Available from day one
Competitive salary and commission Plan
Extensive product and on the job/cross training opportunities
Comprehensive benefits package including medical, dental, and vision care - Available from day one
Competitive salary
Paid vacation/holidays/sick time

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

People also searched

Client Account Manager Jobs in Mississauga Canada Customer Service Jobs in Mississauga Canada Tech Sales Jobs in Mississauga Canada Sales Engineer Jobs in Mississauga Canada Account Manager Jobs in Mississauga Canada Contract Manager Jobs in Mississauga Canada

Company

Overview

1885

Year Founded

Pioneered the electric thermostat and launched the building controls industry.

2016

Year of Merger

Merged with Tyco International, expanding into fire protection and security.

$26.8B

Annual Revenue

Generates revenue across four global business segments.

Record Backlog

Project Demand

Maintains a strong backlog of digital and infrastructure projects.

Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Culture + Values

N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.

Environment + Sustainability

43.8% reduction

Emissions reduction

Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.

56% reduction

GHG intensity

Achieved a 56% reduction in GHG intensity since 2017.

56% renewables

Global electricity

56% of global electricity was matched by renewables in 2024.

25% sites landfill-free

Manufacturing sites

23 manufacturing sites (25%) achieved zero-landfill in 2024.

Inclusion & Diversity

Double women leaders by 2026

Global Leadership Diversity Target

Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.

>100k global workforce

Community Volunteering Impact

Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.

Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.

Articles

Media Contact

Privacy and Trust Center

Investor & Media Contacts (SEC filing)

Role

Description

account management

service delivery

reporting

contract optimization

retention management

customer growth

Determine customer needs and develop sales strategies to meet those objectives.
Adhere to current Johnson Controls policies, procedures, products, programs, and services.
Interface effectively with district operations to deliver and improve service delivery.
Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus an intimate knowledge of each account (e.g., key decision-makers, equipment, service contract, history, etc.).
Report progress and metrics to operation and corporate teams on a weekly and monthly basis.
Identify opportunities to optimize contract terms, pricing, and service levels during renewals.
Manage all retention activities within an assigned service agreement customer base of $3M-$5M.
Monitor contract expiration dates and proactively engage stakeholders to initiate renewal discussions.
Responsible for retention, customer satisfaction, and growth within the customer base.
Work closely with front sales team to address customer needs in terms of upgrades or expansion

Requirements

3+ years

negotiation

hvac

fire alarm

communication

certification

Experience dealing and negotiating contracts
3+ years in account management, customer success, or contract renewals, in fire/security or related technical services (HVAC, building automation) in Canada.
Ability to travel up to 40%.
Excellent communication skills and ability to quickly qualify opportunities.
Ability to sell intangible services.
High school diploma or professional training certification in the fire alarm domain.
High degree of self-discipline. Independent, creative thinker.

Benefits

Company vehicle
Comprehensive benefits package including, medical, dental, and vision care - Available day one
Paid vacation/holidays/sick time - Available from day one
Competitive salary and commission Plan
Extensive product and on the job/cross training opportunities
Comprehensive benefits package including medical, dental, and vision care - Available from day one
Competitive salary
Paid vacation/holidays/sick time

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

People also searched

Company

Overview

1885

Year Founded

Pioneered the electric thermostat and launched the building controls industry.

2016

Year of Merger

Merged with Tyco International, expanding into fire protection and security.

$26.8B

Annual Revenue

Generates revenue across four global business segments.

Record Backlog

Project Demand

Maintains a strong backlog of digital and infrastructure projects.

Pioneered the electric thermostat, launching the building controls industry.
Evolved into a global leader in smart building systems through over a century of innovation.
Typical projects range from HVAC installations to integrated smart systems in hospitals, airports, stadiums, and data centers using their OpenBlue digital platform.
Expertise covers HVAC, fire detection and suppression, security systems, energy management, and facility services.
Earned LEED Platinum certification for its North American headquarters and supplied smart systems to landmarks like Burj Khalifa and Taipei 101.

Culture + Values

N/A – Johnson Controls does not publish an official list of culture or values under standardized headings on its public website or LinkedIn.

Environment + Sustainability

43.8% reduction

Emissions reduction

Reduced Scope 1 & 2 emissions by 43.8% since 2017 toward a 55% target by 2030.

56% reduction

GHG intensity

Achieved a 56% reduction in GHG intensity since 2017.

56% renewables

Global electricity

56% of global electricity was matched by renewables in 2024.

25% sites landfill-free

Manufacturing sites

23 manufacturing sites (25%) achieved zero-landfill in 2024.

Inclusion & Diversity

Double women leaders by 2026

Global Leadership Diversity Target

Aim to double women leaders globally and minority leaders in the U.S. within five years, initiative launched in 2021.

>100k global workforce

Community Volunteering Impact

Engaged global workforce of over 100,000 across 150+ countries, contributing over 61,000 volunteer hours in 2023.

Includes diversity targets in senior leaders’ performance metrics tied to compensation.
Partnerships with HBCUs to develop next-gen sustainable building leaders through scholarships and education initiatives.
Increased spend with women- and minority-owned businesses as part of supplier sustainability and inclusion goals.

Articles

Media Contact

Privacy and Trust Center

Investor & Media Contacts (SEC filing)