Traffic Monitoring Operator/Call Center

Overview

Monitor traffic, dispatch responders, and assist motorists via ATMS tools.

Key Responsibilities

• its monitoring
• response plans
• weather monitoring
• event logging
• video monitoring
• emergency dispatch

Tasks

-Use software and applications to control and monitor various Intelligent Transportation Systems devices located along freeways, such as surveillance cameras, dynamic message signs, and ramp meters located on freeway entrance ramps -Monitor software-generated response plans to mitigate the effect on freeway traffic flow and update the response plans as necessary -Communicate with appropriate local agencies, authorities, and RISC wrecker companies to effectively monitor and clear traffic incidents -Monitor weather conditions for potential and observed effects on traffic flow, and take appropriate action to provide notifications to motorists and agencies about roadway conditions affected by weather -Coordinate and collaborate with FDOT signal personnel which is the program tasked with performing FDOT’s traffic signal management services -Dispatch and communicate with road rangers using program-directed radio and phone communication protocols -Communicate via radio/phone with law enforcement, ambulance, fire department, and towing service staff and provide clear and accurate information regarding traffic incidents and the response required -Provide clear and accurate directions to the location of traffic events and an accurate description as advised by citizens, public safety partners, or FDOT personnel -Log potential and confirmed events that impact traffic flow and safety using software applications, including traffic lane and road shoulder closures related to construction and maintenance activity -Communicate via radio/phone with Department personnel statewide, including FDOT Maintenance and Construction personnel, FDOT Traffic Operations management, FDOT management, and Federal Highway Administration staff as appropriate, to provide clear and accurate information regarding incidents, traffic, road, maintenance, and construction activity, and related weather conditions -Perform communication tasks consistent with the program’s high level of customer service expectations and training -Participate in technical and customer service training and certification activity as required by the program -Answer phone calls and provide information or assistance to motorists, FDOT personnel, or other agencies on traffic and road conditions; transfer calls to designated personnel as appropriate -Dispatch Highway Emergency Response Operators who provide roadside services on freeways in the South Florida region related to traffic crashes and roadway hazard events -Monitor camera video and other information sources for the detection and verification of events that impact traffic flow and safety, such as motorist assists, traffic crashes, debris removal, abandoned vehicles, stalled vehicles, maintenance activity, and construction activity -Perform written documentation of activity and communication in a clear, concise, and complete manner -Follow Standard Operating Procedures and Standard Operating Guidelines provided by the program -Perform routine updates of asset records, equipment, and contact lists -Answer phone calls for FDOT statewide maintenance staff outside of business hours; and dispatch the necessary personnel

Requirements

• atms
• web apps
• gis
• high school
• call center
• customer service

What You Bring

-Must pass a state and federal criminal history/security background check -Ability to work a flexible schedule: -Effective oral and written communications skills for in-person, radio, and phone conversations -Ability to interpret or understand geographic information portrayed on a map and map-based applications -Working knowledge of and skill set to utilize and operate an ATMS software platform and web-based applications -High School Diploma or GED -Efficient and accurate data entry skills -Must pass a pre-employment drug screen -Knowledge of interstates and state routes throughout Florida with geographic familiarity with the freeway system and arterial roadway -Ability to work calmly and professionally in a fast-paced, high-pressure environment -Previous experience working in a position that includes heavy telephone, radio, and computer usage -Demonstrate ability to meet a high level of customer service expectations -Must also successfully complete Florida Department of Transportation fingerprint-based screening. -Must be able to remain in a stationary position for long periods while monitoring Intelligent Transportation Systems such as CCTV camera displays, ramp meters, law enforcement radio broadcasts, answering/responding to calls, and communicating with other staff or partnering agencies. -Ability to operate software platforms and web-based applications -Previous experience working in a call center, customer service, 911 Operator, or dispatching environment

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About Aecom

-Launched as a bold independent infrastructure consultancy from a merger of five legacy firms dating back over a century. -Handles everything from geotech to electro-mechanical systems, as seen in the award-winning Romaine Hydroelectric Complex in Canada. -Guides projects through every lifecycle stage in transportation, buildings, water systems, energy, and environmental sectors.

Sector Specialisms

Security Clearance

-state and federal criminal history/security background check -florida department of transportation fingerprint-based screening -pre‑employment drug screen