Service Contracts Manager (South)

Description

• Communicate with all parties involved on a regular basis through regular client meetings as required.
• Produce SLA and KPI reports specific to the contracts allocated.
• Monitoring of renewal KPI’s and contractual performance during the term.
• Attend regular Service Contract Review meetings to ascertain and confirm commercial performance.
• Remain aware of electronic security systems and an authority on installed products along with technical advances within the industry.
• Ensure compliance with all H&S requirements on all sites/contracts.
• Develop cost savings where possible in relation to allocated contracts and Ocular resource specifically.
• Ensure that all client-specific procedures are adhered to at all times, e.g. invoicing, site instructions and constraints and health and safety.
• Production and distribution of bespoke reports for clients as required.
• Retain or improve gross profit margins across all allocated contracts.
• Ensure the contract can be always fulfilled in terms of resource capacity and capability in conjunction with the Help Desk and others.
• Provide point of contact for exceptional issues and as an escalation for all contracts both within and outside working hours.
• Selection of appropriate sub-contractors where required, including engagement under the relevant terms and conditions.
• Ensure that all company procedures are adhered to on all projects and compliance with NSI procedures in all relevant areas of activity/projects.
• Increase revenue at every opportunity, ensuring renewals include all equipment on site and client’s expectations are met regarding SLA whilst liaising with Sales and others.
• Generation and completion of small works and maximisation of contract account value at all times, e.g. chargeable calls, contract extensions, etc. to final invoice.
• Assist with the provision of correct invoicing details and cash collection/bad debt issues where applicable.
• Work together with Service Admin to ensure they are aware of the requirements for Risk Assessments and Method Statements and assist with completion where required.

Requirements

• SC/DV cleared.
• Formal technical or commercial qualification, HNC or equivalent.
• Home-Based with travel across South of England Region
• Previous experience in the technical security industry.

Benefits

• Competitive DOE

Training + Development

Interview process

Visa Sponsorship

Security clearance