Technical Support Specialist

Overview

Provide primary support, troubleshoot, and assist customers with Trimble MEP Estimating software.

Key Responsibilities

• system setup
• configuration
• implementation
• software usage
• customer support

Tasks

-Assist customers with system setup, configuration, implementation and general software usage.

Requirements

• accubid
• ai tools
• troubleshooting
• problem solving
• customer support
• construction

What You Bring

-Critical thinking and problem-solving skills -Excellent written and verbal communication skills -Accubid knowledge -Analytical and intuitive (capable of following logic and then making the intuitive leap to a solution or root cause) -Capable of working autonomously or with little guidance -Strong troubleshooting ability with general computer systems -Understand technical concepts and communicate them clearly to individuals with varied backgrounds and skill levels, from knowledgeable IT to a basic end user with limited computer experience -1-3 years working in customer support or call center -Construction industry experience specific to Electrical and Mechanical -Capable, preferably thrives in high-pressure/time time-critical environments -Adept at working with AI-powered support tools (e.g.,chatbots, virtual assistants)

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About Trimble Inc.

-Offers integrated solutions across construction, agriculture, and transportation. -Cutting-edge technology streamlines workflows and improves efficiency. -Provides both hardware and software solutions, focusing on automation, geospatial data, and real-time analytics. -Notable projects include smart city infrastructure, autonomous vehicles, and precision farming systems. -Played a key role in developing GPS technology and transforming resource management. -Solutions help achieve higher productivity, safety, and sustainability.

Sector Specialisms