Customer Support Specialist

Overview

Support real estate agents by handling tech and account queries across email, chat, and tickets.

Key Responsibilities

• process improvement
• technical support
• portal assistance
• issue troubleshooting
• listing updates
• account management

Tasks

As a Customer Support Specialist you will be an important pillar of customer and technical support, and a go-to product expert for our Real Estate agency clients - from our property listings platforms through to our data-driven Agent solutions. In this busy role, you'lll assist with an array of customer enquiries from the simple to the complex - everything from helping clients update their listings, to troubleshooting platform issues and providing internal support to other teams within Domain. -Be a changemaker: Have your ear to the ground! You'll turn valuable client feedback into smart process and product improvements that directly shape our company's strategy. -Be a trusted partner: You'll be the go-to technical wizard and account champion for Real Estate agents, helping them solve problems and get the most out of our industry-leading portals. -Be the daily hero for our Domain customers, solving Digital Product tech and account queries across email, chat and tickets.

Requirements

• bachelor's
• tech support
• saas
• proptech
• contact centre
• problem solving

What You Bring

-Excellent problem-solving skills. -A high level of confidentiality. -Excellent communication skills with an enthusiastic, positive approach. -Contact centre experience (highly preferred). -Master the art of connection: As the friendly and knowledgeable voice of our brand, you'll expertly manage inbound enquiries across phone, live chat, and email. -Previous experience in fast-paced customer service / tech support roles. -Resilient and empathic in nature -Bachelor's Degree or equivalent from an accredited university or college. -Experience in support roles for Real Estate, PropTech, Online Sales or Advertising Sales. -Experience supporting tech platforms within the SaaS industry (preferred).

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Benefits

With Domain now part of the CoStar Group, this is just the beginning as our tech gets better and our teams get bigger, bringing more opportunities to choose your own adventure with career pathways into Tech, Marketing and Data through our bespoke development plans, as well as Team Leader roles as the CX team grows. -Work from home flexibility - 3 days in the office per week. -Real career growth opportunities across Tech, Marketing, Data, and team leading. -Drive customer love: You'll become a true product guru, empowering our clients to unlock the full potential of our platforms and building amazing loyalty. -Be a super-collaborator: You'll lend your expertise to support our internal Sales and Implementation crews, helping us win as one awesome team. -Regular social events including our famous Innovation Days and annual BBQ! -First rate parental leave and support for working parents; -Leadership development programs, LinkedIn Learning and more. -Hybrid working within a sociable (and downright awesome!) team.

About Domain

-Transformed from a print brand into an online real-estate powerhouse. -Launched domain.com.au and expanded to include commercialrealestate.com.au, allhomes.com.au, Pricefinder, and CRM tools. -Publicly listed on the Australian Securities Exchange in November 2017, raising its profile and capital. -Serves home-buyers, sellers, tenants, and real-estate agents with listings, market insights, brokerage, loans, and utilities tools.

Sector Specialisms