Senior Products & Services Manager- Communications and Training

Overview

Oversee RS communication/training, develop strategies, manage calendars, support leadership.

Key Responsibilities

• capacity calendar
• training development
• sharepoint management
• talent system
• learning execution
• communication cadence

Tasks

-Supply leadership team with a capacity calendar identifying key deliverables by department, by channel, by position and all necessary communication rhythms. -Develop and implement supplemental training to support RS programs within Enrollment Center and Contact Center Operations (CCO) organizations. -Supply subject matter expertise for the CCO design developers creating residential solutions training materials. -Manage the execution of processes necessary to deliver a multi-faceted learning model across multiple channels, various business groups in varied delivery form and format as necessitated by the target audience. -Participate in activities around the development of business plans and channel strategies. -Develop a communication cadence to address the various constituencies within the RS community, including but not limited to: Internal/external centers, enrollment center, ELT, department supervisors, and line level staff. -Partner with RS leadership team to create a holistic operational / promotional/ communication plan. -Work in conjunction with other team members to gain the internal customer perspective. -Develop communication materials that support RS leadership for various meetings -Partner with RS leaders to maintain a SharePoint Site, which serves as repository for specific learning materials, promotions, consumer responses, results, sales tips, overall best practices, and current information regarding RS products/services, -Manage the talent system by providing role clarity, actively coaching performance, plan transition of necessary skills, build critical competencies, and outline a learning and development path by position and individual team member. -Partner with RS group leaders by providing learning perspective/advice regarding a group’s learning requirements, related learning plan, learning grid by position, manager best practices, key metrics/measurements, and applicable communication / cascade plans. -Drive the rhythms and inputs necessary to establish and maintain execution of designed learning. -Manage the team’s capacity based on a comprehensive calendar of resource demands including learning grids by department, programmatic plans, project dates, communication objectives, rhythms by channel, and organizational marketing / communication rhythms. -To have a point of view and educate, model and reinforce the adult learning process.

Requirements

• mba
• project management
• powerpoint
• ms office
• change management
• leadership

What You Bring

-MBA or other advanced business or marketing related education -Experience working in utility regulatory environment -Demonstrated ability to learn new systems. -Proven project management skills. -Skilled at visual storytelling using tools such as Microsoft PowerPoint. -Business operation experience -Proven experience managing project schedules, priorities, and deadlines. -Bachelor’s degree in Business Administration, Engineering, Marketing or related degree and 3+ years work related experience OR -Experience successfully working in a team environment to achieve shared goals. -Skilled at adapting communication styles based on audience. -Accomplished at conceptualizing and creating creative, professional communications and presentations that are presented to business partners, clients or Executive Management. -High School/GED degree and 10+ years work related experience in lieu of a degree. -Communicate best practices to support long-term organizational learning. -Demonstrated excellent interpersonal skills including communications skills, presentation skills, conflict resolution and management skills, excellent leadership skills and good facilitation skills at all levels, both internally and externally to Duke Energy -Proven ability to translate concepts and information into clear, concise, and inventive images. -Prior experience managing internal communications. -Facility management, product management, program management, energy management, project management or process management experience. -Demonstrated experience in change management, process integration and implementation and supervisory or management experience -Proficient in Microsoft Office software tools. -Long periods of sitting and extended use of computer and phone use. -Virtual - Work will be performed from a remote location after the onboarding period. However, virtual employees should live within a reasonable commute to a Duke Energy facility. -Multi function or multi-departmental experience -Comfortable communicating with all levels of an organization, including senior leadership. -Experience communicating professionally with varied customer segments

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Benefits

-Comprehensive financial and business acumen -Normal office environment with some travel, including overnight travel and site visits.

About Duke Energy Corporation

-Grew from a regional power provider into one of America's largest energy holding companies. -Manages a diversified generation portfolio—coal, gas, nuclear, hydro, wind and solar. -Typical projects include grid modernization, pipeline infrastructure, renewable energy build-outs and nuclear operations. -Charlotte headquarters anchors an iconic LEED-Platinum skyscraper reshaping the city skyline.

Sector Specialisms

Visa Sponsorship

-no visa sponsorship provided